Keiona Williams

• Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
• Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
• Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
• Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
• Safeguarded guests'' personal belongings by following strict protocols for handling lost items and valuables found during room servicing.
• Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
• Upheld company standards and expectations by consistently adhering to established policies and procedures during daily housekeeping activities.
• Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
• Demonstrated strong attention to detail while completing various cleaning tasks, resulting in consistently spotless rooms for guests.

• Maintained cleanliness and sanitation standards in patient rooms and common areas.
• Assisted with laundry services, ensuring timely delivery of clean linens.
• Supported infection control protocols by utilizing appropriate cleaning agents and techniques.
• Collaborated with nursing staff to prioritize cleaning tasks based on patient needs.
• Conducted regular inspections of equipment and supplies to ensure readiness for use.
• Adapted quickly to changing priorities while managing multiple cleaning assignments.
• Trained new hires on proper cleaning procedures and safety measures.
• Demonstrated attention to detail, enhancing overall hospital hygiene standards.
• Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.

• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of checkout area to enhance shopping experience.
• Assisted in inventory management by restocking merchandise and monitoring product levels.
• Collaborated with team members to ensure smooth operations during peak hours.
• Developed familiarity with store promotions and loyalty programs to inform customers effectively.
• Trained new cashiers on company policies, procedures, and customer service standards.
• Implemented improvements for checkout speed, contributing to overall customer satisfaction ratings.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.

My responsibility as a sheriff office telecommunicator (dispatcher) was to ensure the safety of the individuals in my community. As a dispatcher, it was my duty/duties to answer phone calls in a timely manner. I, as a dispatcher, had to provide as much information that I could have to better help the person on the other line. It was also my responsibility to create calls as fast as I could have to make sure the deputies could get to the caller as soon as possible to assist them in anyway needed. Working as a dispatcher was not only my duty to answer phone calls and dispatch. While doing so, had to mulitask meaning I had to answer phones while dispatching, answer phones while filing paperwork or entering information into our systems'. As a telecommunicator, it was my duty to enter items and/or persons into our national data base system. Such as warrants, missing persons, runaways, stolen vehicles and stolen items. It was my responsibility to get those done in a timely manner in case of of the deputies ran across any of these individuals or items while on duty. Not only was it my responsibility to ensure the safety of the individuals in my community, it was also my responsibility to ensure the safety of each deputy that was on duty.

• Operated multi-channel communication systems to receive emergency calls and dispatch responders.
• Monitored real-time data and provided situational updates to field units during critical incidents.
• Coordinated response efforts with law enforcement, fire, and medical personnel to ensure public safety.
• Maintained detailed logs of emergency calls and response actions for record-keeping and analysis.
• Trained new dispatch staff on protocols, systems, and effective communication techniques.
• Collaborated with team members to refine dispatch procedures based on incident reviews and feedback.
• Improved response times by prioritizing and efficiently managing emergency calls.
• Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
• Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.

As a Visitation Deputy , my duties were to monitor the visits going on with the inmate and their visitors. Before any person/visitor could speak with an inmate and/or even use the kiosk machines to deposit funds , each individual had to have a warrant check and a certain dress code to enter the facility. If the individual were properly dressed and hadn’t had any warrants , they were allowed into the facility. If the person was in inappropriate dress , I then had to turn the individual around and let he or she know that they were not dressed accordingly and that they were welcomed to come back if they were to change. If the individual had a warrant , they were not allowed to enter the facility and security would be called to escort the individual out and take care of business. Another responsibility of mine was to answer the phone and take calls from individuals calling about our facility or to speak with any staff member on campus. So with that being said , I have a really great phone etiquette.

Also , if we weren’t as busy , I would go over to the Drug Lab next door and help out with paper work to help other employees out.

• Assisted clients with daily living activities, enhancing overall well-being and independence.
• Provided companionship and emotional support, fostering positive relationships with clients.
• Administered medications and managed schedules to ensure adherence to care plans.
• Maintained cleanliness and safety of client environments, promoting healthy living conditions.
• Communicated effectively with families and healthcare professionals regarding client status and needs.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted patients with self-administered medications.

• Stocked shelves efficiently to ensure product availability and organization.
• Assisted in inventory management by monitoring stock levels and conducting audits.
• Maintained cleanliness and safety standards throughout the store environment.
• Collaborated with team members to facilitate timely product restocking initiatives.
• Operated equipment, such as pallet jacks and forklifts, following safety protocols.
• Participated in training new staff on stocking procedures and best practices.
• Supported customer service by promptly addressing inquiries regarding product locations.