KEIONDRA NEWMAN
Dallas
Summary
Results-driven Sales Associate with a proven track record of exceeding sales targets and providing exceptional customer service. Skilled in identifying and understanding customer needs, suggesting appropriate products and services, and demonstrating their functions and utility. Adept at maintaining ongoing communication and relationships with customers to ensure satisfaction. Strong interpersonal communication and critical thinking skills, combined with expertise in point of sale systems and client needs assessment.
Overview
9
9
years of professional experience
Work History
Sales Associate
Infinity Contact Inc
09.2024 - Current
- Communicates with customers and leads to identify and understand their product or service needs identifies and suggests products and services to meet those needs.
- Demonstrates the functions and utility of products or services to customers based on their needs.
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
- Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
- Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
Aesthetics Technician
Glow Aesthetics LLC
04.2023 - Current
- Provide exceptional, personalized, professional esthetician services to clients in the Coralville area
- Customize quality facial and body treatments that align within Glow Aesthetics safety policies and health protocols
- Provide customer education before and after spa services, customize at-home skin care regimens to achieve desired results, and recommend quality products at checkout to increase sales
- Company Overview: Aesthetics Technician
Sales Associate
Victoria Secret
05.2022 - 04.2023
- Assisted store manager with driving store sales and growth by exhibiting an elevated level of product knowledge, proactively engaging with customers to assist with 'the perfect bra fit', and responding effectively to customer questions and concerns
- Converted returns, offers and other promotions into larger sales at checkout
- Delivered a friendly and efficient cash wrap experience, processed customer transactions accurately and efficiently at the Point-of-Sale
- Processed merchandise to be 'floor ready' for store replenishment, and maintained back room and under stock to Victoria Secret brand standards
- Assisted with other projects as needed including markdowns, re-tickets and the mark 'out of stock' process
- Assisted in all activities related to providing a safe working environment, housekeeping of sales floor, adhering to visual merchandising brand standards, and communicating maintenance issues
- Kept an awareness of, and built personal capability in, loss prevention and reinforce store strategy to reduce product shrink
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Highlighted new products and company promotions during sales pitches.
- Stayed current on customer trends and requirements.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
Field Tech Expert
Asurion
05.2022 - 04.2023
- Travel daily to several customer locations throughout a designated region to deliver in-person device setup and tech support for customer smartphones, tablets and other consumer electronics
- Build relationships with customers by providing premier device tech support within 24 hours of reported issues, and identifying technical needs to resolve their issues in the timely manner
- Met monthly sales and service goals by utilizing manager feedback and coaching to grow in product knowledge, and selling Asurion smart home products and solutions that gave customers the best experiences with their technology
REMOTE INSURANCE SALES REPRESENTATIVE
UniTrust Insurance
01.2020 - 02.2022
- Used knowledge of company products and services to recommend solutions to customers.
- Forecasted sales numbers to gauge product and campaign success.
- Followed up with customers after sales to gain feedback.
- Responded promptly to customer queries to increase overall satisfaction.
- Cold called potential customers to generate leads.
- Built and established strong relationships with customers, enabling
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Generated leads and located opportunities for market expansion and business growth.
- Developed strong relationships with clients to grow business networks.
- Negotiated contracts and prices with clients to exceed sales goals.
- Worked with management teams to develop annual sales plans, goals and targets.
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to
- Maximize satisfaction Achieve agreed upon sales targets and outcomes within scheduled
- Coordinate sales effort with team members and other department’s
- Analyze the territory/market’s potential, track sales and status reports
Assembly Operator
Whirlpool Corporation
09.2019 - 01.2020
- Performed assembly operations as instructed by company processes and protocols
- Worked in a team environment embedded in lean manufacturing methodology
- Monitored quality, fit, and finish of all product performance levels to ensure compliance with established standards, and reported discrepancies to management
Floater
Sam's Club
08.2016 - 08.2019
- Conducted cashier duties for Sam’s Club members by collecting payments and bagging purchases
- Conducted Floater duties in the 'Club Pick-up and Membership' department by fulfilling customer orders (online and in-person) under crucial timeframes
- Maintained a positive attitude by smiling, greeting and thanking members, resolving customer complaints, and kept a clean, neat, and member-ready area
Education
High School Diploma - undefined
John F Kennedy High School
Cedar Rapids, IA05.2015
Skills
- Interpersonal Communication
- Critical Thinking
- Point of Sale Systems
- Client Needs Assessment
- Technical Field Agent
- Spa and Retail Sales
- Public Health Codes Knowledge
- Guest Services Expertise
- Licensed Esthetician
- Data Analysis
- Excellent Organizational Skills And Attention To Detail
- Ability To Effectively Manage And Coordinate Personal Daily Schedule To Successfully Complete Multiple Tasks At Once With Varying Difficulty
- Works Service Issues Or Tasks To Completion
Timeline
Sales Associate
Infinity Contact Inc
09.2024 - Current
Aesthetics Technician
Glow Aesthetics LLC
04.2023 - Current
Sales Associate
Victoria Secret
05.2022 - 04.2023
Field Tech Expert
Asurion
05.2022 - 04.2023
REMOTE INSURANCE SALES REPRESENTATIVE
UniTrust Insurance
01.2020 - 02.2022
Assembly Operator
Whirlpool Corporation
09.2019 - 01.2020
Floater
Sam's Club
08.2016 - 08.2019
High School Diploma - undefined
John F Kennedy High School