Keiondra Ragland
Durham,NC
Summary
Production supervisor experienced in daily operations management, workforce training, and workflow coordination across production environments. Ensures quality control, safety compliance, and accurate documentation. Provides client support for individuals with disabilities to sustain productivity and engagement.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Production Supervisor
Durham Exchange Club Industries
Durham, NC
12.2017 - Current
- Supervised daily production operations and ensured workflow efficiency.
- Oversee production workflow and staff organization.
- Enforced compliance with safety regulations throughout the production area.
- Implemented quality control measures to uphold production standards.
- Packed orders efficiently for timely shipment to customers.
- Support rehabilitation services for workers with disabilities.
- Teach independent work habits and teamwork with coworkers.
- Teach counting skills.
Independent Contractor
DHL
Mooresville, NC
10.2021 - 05.2022
- Inspected packages for airport transport to verify compliance with regulations and maintain quality standards.
- Scanned packages, invoices, and waybills to ensure accurate processing and timely delivery.
- Prioritized and organized tasks to achieve service goals effectively and enhance workflow.
Customer Service Representative
Xerox
Cary, NC
11.2015 - 09.2016
- Managed high-volume inbound and outbound customer calls, providing timely assistance to enhance customer satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Respond to inquiries from members
- Answer questions in regards to account
- Provided accurate information
- Quote/Review Medicare Benefits
- Processed member payments accurately and efficiently at point of sale.
- Maintain up-to-date banking/card information
- Documented, researched, and resolved customer service issues to improve overall service quality.
Customer Service Representative
Holmes Oil Company dba Cruizers
Durham, NC
05.2015 - 11.2015
- Provided friendly assistance to customers in person and via telephone to ensure satisfaction.
- Highly skilled in providing fast and friendly service
- Assisted customers with inquiries and managed merchandise to enhance shopping experience.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Monitored cash drawers at checkout stations to maintain sufficient cash supply for transactions.
- Authorized gas pump usage
- Prepared meals in kitchen
Education
High School Diploma -
Southern Durham High School
06-2011
Skills
- Organizational time management
- Communication proficiency
- Ability to multitask
- Leadership skills
- Problem resolution
- Experience in supervision
- Equipment handling
Certification
- Forklift Operator
CPR & First Aid Certified
Drivers License
Timeline
Independent Contractor
DHL
10.2021 - 05.2022
Production Supervisor
Durham Exchange Club Industries
12.2017 - Current
Customer Service Representative
Xerox
11.2015 - 09.2016
Customer Service Representative
Holmes Oil Company dba Cruizers
05.2015 - 11.2015
High School Diploma -
Southern Durham High School