Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Hi, I’m
KEIONI TAYLOR
Little Rock,AR
Summary
Overview
10
years of professional experience
5
years of post-secondary education
Work History
Toriano Nichols Plumbing Little Rock, AR
Personal Administrative Assistant
03.2020 - 03.2022
Job overview
- Using basic scheduling and organizational skills in an office setting
- Verbal Communication — Highly Proficient, Speaking clearly, correctly, and concisely
- Retail Skills: Shelf Stocking — Highly Proficient, Receiving and storing merchandise or product
- Organizational Skills — Highly Proficient, Arranging and managing information or materials using a set of rules
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Served as point of contact between clients and managerial staff.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Microsoft
Warehouse Associate
11.2019
Job overview
- Assesses the tendencies that are important for success in warehouse roles
- Full results: https://share.indeedassessments.com/share_to_profile/ bbd472168a13190bebdee322dbc44c08eed53dc074545cb7, Word — Highly Proficient
A Top Of The LadderLittle Rock, AR
Personal Assistant/Receptionist
04.2019 - 07.2020
Job overview
- Organized and scheduled all appointments
- Kept record and tracking information on all payment documentation and payroll information
- Emailed and responded back to all emails & sent out appointment & payment reminders
- Placed all orders for supplies needed for jobs
- Utilized Microsoft Excel to keep track of all the inventory and finances used and gained by the company
- Answered the phone and provided great customer service to all customers who called in and inquired about the business or had to discuss any other business related issue
- File and organize all records and employee information (hard copy) in the correct file cabinets
- Make sure that all payroll checks were noted and signed for by all employees who received payroll via check and get signature for payment stub for all direct deposited employees., Preparing food, using cooking equipment, and converting ingredient measurements
- Full results: https://share.indeedassessments.com/share_assignment/i5rm7znqydblqinx
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Troubleshot copy machines and printers and scheduled service as needed.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided callers with address, directions, company website and related information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Entered employee time in Quitbooks
- Called on site employees to confirm jobs and orders placed on a particular job that was assigned to them to complete.
- Tracked inventory of materials on hand & recommended products that needed to be or should be ordered to prevent shortages or any negative foreseen issues that could negatively harm the company due to unsatisfied customers.
Premium Retail ServicesLittle Rock, AR
Merchandiser
02.2020 - 04.2020
Job overview
- I was a part of the #GOTEAM group which went to offer assistance to different Walgreens locations
- As a merchandiser I helped stock up the shelves with different products that needed stocking
- Zoned” the different isles which is making sure that the products are all front facing and pushed forward with no spaces or gaps
- Wipe down and sanitize areas around the store and in the pharmacy
- Tell of any products that may need to be ordered, Identifying and resolving common customer issues
- Full results: https://share.indeedassessments.com/share_to_profile/ a0fea9507bc2ffd5e05ce21aa27361b2eed53dc074545
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Verified products appeared at correct locations in proper quantities.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Stocked designated items on shelves, end caps and displays.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked shelves to match planogram images and instructions.
- Manually transported warehouse materials weighing up to Number pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Greeted customers and directed to requested products.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Recorded daily activities for inventory control.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
M Star Hotel Little Rock, AR
Hotel Night Auditor
03.2018 - 06.2019
Job overview
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Full results: https://share.indeedassessments.com/attempts/db63eade8860024f31f24ca12a3205a2eed53dc074545cb7
- Customer Focus & Orientation — Highly Proficient, Responding to customer situations with sensitivity
- Full results: https://share.indeedassessments.com/attempts/f292216f0dac9049ea801164eda32d01eed53dc074545
- Performed nightly updates to room charges and rates.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered and updated sensitive customer information during check-ins and room changes.
Speedway LLCTinley Park, IL
Cashier/Customer Service
06.2017 - 09.2017
Job overview
- Provide customer service to customers
- Ring up orders using automatic cash registering system
- Stock and organize product in store
- Clean and sanitize equipment
- Prep the overnight food
- Unload truck orders
WalmartHomewood, IL
Team Member
06.2016 - 08.2016
Job overview
- Operate as a team member in the apparels department
- Fold and organize clothing in order by size in shelves
- Prepare store plans for new items
- Organize back stock
- Clean area of fitting room and apparel departments
- Return items to proper shelving
- Inventory of department
Panera BreadHomewood, IL
Production Line Cook
11.2014 - 04.2015
Job overview
- Provided food orders for customers
- Have taken food training courses
- Prepare and prep food and equipment
- Clean and sanitize work station and bathroom and dining area
Hawk’s Nest School StoreCountry Club Hills, IL
General Manager/cashier
09.2012 - 05.2014
Job overview
- Coordinated a school store as a team
- Maintained the cashier draw and counted down the money in the draw after shifts
- Served customers with orders
- Facilitated a crew of team members to work as a team
- Placed orders for product
- Inventory
- Kept track of all the booking for the company
- Some college in Biology
Education
Hillcrest High School Country Club Hills, IL
High School Diploma
09.2011 - 05.2014
University Overview
Western Illinois UniversityMacomb, IL
No Degree from Biology
08.2014 - 12.2016
University Overview
Skills
- Food Safety
- Proper food handling, storage, and equipment use for preventing the spread of food-borne illness
- Cooking Skills: Basic Food Preparation
- Any professional field
- Superior communication skills
- Quick learner and fast worker
- Dedication to volunteerism and community service
- Technical skills
- Experienced cook, tutor, organizer, healthcare assistant and computer technician
- Ability to multitask in a fast-paced environment
- Highly effective in team work and communicating with others
- Tech-savvy
- Managing office supply inventory
- Inbound phone call handling
- Business administration
- Documentation and control
- Database administration
- Appointment Scheduling
- Filing
- Scheduling
- Correspondence preparation
- Interior decorating
- Errands
- Meticulous attention to detail
- Time management
- Social media savvy
- Commitment to quality and service
- Professional and mature
- Schedule Management
- Public relations background
- Administrative support
- Strong problem solver
- Extensive vocabulary
- Office administration
- Sorting and labeling
- Customer and client relations
- Social media knowledge
- Records manageme?≥≥
- Filing and data archiving
- Records management
- Customer relations and communications
- Scheduling and calendar management
- Recordkeeping
- Program files maintenance
- Office management
- Sales expertise
- Order fulfillment
- Service standard compliance
- Money handling abilities
- Strategic sales knowledge
- Receiving support
- Creative problem solving
- Technical Support
- Retail store support
- Stocking and replenishing
- Retail materials management
- Warehousing functions
- Customer/Client relations
- Professional demeanor
- Organization skills
- Telephone skills
- Verbal and written communication
- Telephone etiquette
- Food Safety
- File management
- Office supplies inventory management
- Problem-solving
- Sensitive information handling
- Strategic planning
- Word processing
- Quality assurance
- Point of sale operation
- Product and service sales
- Cash register operation
- Sales trends
- Product promotions
- Store opening and closing
- Multitasking Abilities
- Self-Motivated
- Flexible and Adaptable
- Attention to Detail
- Active Listening
- Critical Thinking
- Licensed driver
- Dependability
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Personal Administrative Assistant
Toriano Nichols Plumbing
03.2020 - 03.2022
Merchandiser
Premium Retail Services
02.2020 - 04.2020
Warehouse Associate
Microsoft
11.2019
Personal Assistant/Receptionist
A Top Of The Ladder
04.2019 - 07.2020
Hotel Night Auditor
M Star Hotel
03.2018 - 06.2019
Cashier/Customer Service
Speedway LLC
06.2017 - 09.2017
Team Member
Walmart
06.2016 - 08.2016
Production Line Cook
Panera Bread
11.2014 - 04.2015
Western Illinois University
No Degree from Biology
08.2014 - 12.2016
General Manager/cashier
Hawk’s Nest School Store
09.2012 - 05.2014
Hillcrest High School
High School Diploma
09.2011 - 05.2014
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