Summary
Overview
Work History
Education
Skills
Timeline
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Keionna Carpenter

Belleville

Summary

Dynamic professional with extensive experience as a Phlebotomist at Impactlife, excelling in blood culture collection and maintaining HIPAA compliance. Proven ability to lead teams and enhance patient comfort through effective communication. Recognized for achieving high-quality standards and ensuring accurate record keeping, contributing to overall operational success.

Overview

11
11
years of professional experience

Work History

PHLEBOTOMIST

Impactlife
Fairview heights
09.2023 - Current
  • Successfully drew blood from patients of all ages and skill levels, in a timely manner.
  • Performed venipuncture procedures with accuracy and precision.
  • Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
  • Identify patients and their personal information using their ID, documents, or other means.
  • Find veins that are suitable for puncture, ensuring optimal quality and quantity of the sample.
  • Answer patients' questions and provide useful information.
  • Maintained excellent communication skills to provide comfort for patients during the collection process.
  • Demonstrated knowledge of safety protocols, including proper handling of contaminated needles, and biohazardous materials.
  • Utilized laboratory information systems to accurately obtain and document patient information.
  • Observed donors following blood collection and monitored for adverse reactions.
  • Reviewed donor vital signs and medical history to determine eligibility.
  • Conduct hemoglobin tests to evaluate donor levels.
  • Maintained cleanliness and organization of workstations and equipment.

STORE MANAGER

Sally Holdings
Tempe
09.2020 - 09.2021
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Trained staff on proper cash handling procedures, including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Interviewed and hired prospective employees according to team needs.
  • Oversaw day-to-day store operations to foster efficient, and profitable operations.
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Created weekly work schedules to meet staffing needs while controlling labor costs.
  • Implemented loss prevention strategies, alleviating shrink.
  • Developed and implemented a customer service program to ensure consistent, high-quality service throughout the store.
  • Display and arrange promotional material.

GENERAL MANAGER

Jamba Juice
Gilbert
08.2018 - 09.2020
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Monitored store performance, and identified opportunities for improvement.
  • Managed profit goals against the budget and prior year, keeping controllable costs within the budget.
  • Assessed team member performance through formal reviews, leading to promotions or terminations as necessary.
  • Used a computerized inventory system to plan and manage adequate inventory levels.
  • Provided clear direction; set priorities for accomplishing desired actions and results.
  • Surpass quarterly inspections.
  • Enforced site policies, and optimal work and safety procedures.
  • Responsible for cash management (tills, registers, and deposits).
  • Locate potential partners for community fundraisers.

ASSISTANT GENERAL MANAGER

Wendys
Bridgeton
06.2014 - 08.2018
  • Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
  • Resolved customer complaints in a timely manner, with an emphasis on maintaining positive relationships.
  • Acknowledged outstanding staff performance to boost company morale and productivity.
  • Organized meetings and conferences.
  • Recruited and hired associates to meet business needs and requirements.
  • Performed weekly inventory audits to ensure the accuracy of stock levels, pricing, and product placement.
  • Controlled budgets and conducted financial analysis to optimize profitability.
  • Conducted performance reviews for all direct reports, identified areas for improvement, and provided feedback.
  • Prepared staff work schedules, and assigned specific duties.
  • Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
  • Utilized strong interpersonal skills while interacting with customers and staff members.

Education

DIPLOMA IN COSMETOLOGY -

Aveda Institute Phoenix
Tempe, Az
01.2021

HIGH SCHOOL DIPLOMA -

East Saint Louis Senior High
East Saint Louis, IL
05.2013

Skills

  • Record keeping
  • Blood culture collection
  • Sample storage
  • Empathy and compassion
  • Quality assurance
  • Time management
  • Adaptable approach
  • Communication abilities
  • Team leadership
  • HIPAA compliance

Timeline

PHLEBOTOMIST

Impactlife
09.2023 - Current

STORE MANAGER

Sally Holdings
09.2020 - 09.2021

GENERAL MANAGER

Jamba Juice
08.2018 - 09.2020

ASSISTANT GENERAL MANAGER

Wendys
06.2014 - 08.2018

DIPLOMA IN COSMETOLOGY -

Aveda Institute Phoenix

HIGH SCHOOL DIPLOMA -

East Saint Louis Senior High

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