Keionna Clardy
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced Customer Service Representative with 11+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
COCENTRIX
Lake Mary, FL
11.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered calls about accounts pertaining to Dental and Vision Insurance.
Order Picker
Office Depot Inc
Grand Prairie, TX
11.2020 - 10.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Order Fulfillment Associate
Wal-Mart Distribution Center
Fort Worth, United States
03.2020 - 09.2020
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Prepared domestic and international shipments for transportation.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Scanned packages and boxes and moved to loading dock for shipment.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Warehouse Associate
Amazon.com, Inc. And Its Affiliates
Irving, United States
02.2016 - 09.2019
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Operated PC and RF-based computer systems for inventory management.
- Loaded and strapped shipments into place on trucks.
- Reviewed shipping orders for accurate fulfillment.
- Lifted and slid packages weighing up to 50+ pounds on conveyor belts to transport items.
Food and Beverage Attendant
Pecan Valley Golf Course
Fort Worth, United States
11.2015 - 07.2016
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Monitored dining room inventory and replenished as necessary.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Greeted and served customers professionally, operated technically advanced cash registers and sanitized checkout area after each customer.
- Completed physical inventory counts daily.
- Maintained stock levels of cups, lids, straws and condiments throughout shift
Sales Representative
Jesma Marketing
Richland Hills, TX
04.2015 - 06.2015
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered phone calls and answered questions from potential customers.
- Set appointments with salespeople and potential customers.
Appointment Setter
Silverleaf Resorts
Pantego, TX
01.2013 - 12.2014
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Youth Counselor
Ryan Family YMCA
Fort Worth, United States
02.2012 - 12.2012
- Supervised youth in engaging environment to promote security and safety for all ages.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Liaised with parents and caregivers to provide updates on progress and behavior.
- Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments.
Snow Cone Maker
Jamaka Me Krazy
Amarillo, TX
04.2009 - 08.2011
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Offered samples of new ice cream flavors to customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Kitchen Staff Member
Bishop Defalco Retreat And Conference Center
Amarillo, TX
11.2009 - 06.2011
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Worked assignments for different kitchen stations and specialized in fries, breading, grilled hamburgers and pancakes.
- Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
Some College (No Degree) - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, COBachelor of Science - Business Administration
Strayer University
Washington, DC12.2025
High School Diploma -
Palo Duro High School
Amarillo Tx05.2011
Skills
- Upbeat and Positive Personality
- Upselling Products and Services
- Calm and Professional Under Pressure
- Call Documentation
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Customer Service and Assistance
- Inbound and Outbound Calling
- Cash Register Operations
- Excellent Attention to Detail
- Inventory Counts
Timeline
Customer Service Representative
COCENTRIX
11.2021 - 12.2021
Order Picker
Office Depot Inc
11.2020 - 10.2021
Order Fulfillment Associate
Wal-Mart Distribution Center
03.2020 - 09.2020
Warehouse Associate
Amazon.com, Inc. And Its Affiliates
02.2016 - 09.2019
Food and Beverage Attendant
Pecan Valley Golf Course
11.2015 - 07.2016
Sales Representative
Jesma Marketing
04.2015 - 06.2015
Appointment Setter
Silverleaf Resorts
01.2013 - 12.2014
Youth Counselor
Ryan Family YMCA
02.2012 - 12.2012
Kitchen Staff Member
Bishop Defalco Retreat And Conference Center
11.2009 - 06.2011
Snow Cone Maker
Jamaka Me Krazy
04.2009 - 08.2011
Some College (No Degree) - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
Bachelor of Science - Business Administration
Strayer University
High School Diploma -
Palo Duro High School
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