Keionna Crawford
Austin,TX
Summary
Experienced Compliance Professional helping organizations scale with minimal risk. Skilled in legal drafting, creating contracts and agreements for compliance with laws and regulations. Proficient in compliance management, interpreting and implementing regulatory requirements. Experienced in onboarding, ensuring smooth integration of new employees. Knowledgeable in auditing, conducting assessments to enhance processes and maintain standards. Adept at providing technical support to improve system functionality and user experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Computer Systems Analyst
United States Department of Veteran Affairs
Austin, Texas
05.2024 - Current
- Providing expert-level technical support and troubleshooting for a wide range of IT-related issues, ensuring minimal disruption to departmental operations
- (contractor)
- Provided technical support to users with regard to computer applications and programs.
- Designed and implemented computer systems to meet customer needs.
- Tested and evaluated existing network systems to eliminate problems and make improvements.
- Identified areas of improvement in computer systems and proposed solutions.
- Installed new hardware components such as processors, memory modules, hard drives.
- Configured user accounts, permissions and security settings on the local area network.
- Resolved software issues by troubleshooting operating systems and applications.
Human Resource Compliance Associate
IndeedFlex
Austin, Texas
07.2022 - 03.2023
- Counseled internal stakeholders on human resources policies, procedures, laws, standards, regulations, and best practices
- Supported expansion from UK to US while ensuring compliance for hiring, onboarding, and timekeeping were maintained for all workers
- Consistently audited HRIS and Indeed Flex app data to ensure accurate employment records were input and maintained
- Supported annual reporting for EEO compliance, ADA compliance, affirmative action, and OFCCP reporting
- Implemented state-specific staffing regulations compliance with local and state laws in addition to federal requirements
- Delivered benchmarks and status updates for risk-averse situations to internal strategy and operations teams to minimize risks
- Reviewed and updated compliance documentation to ensure accuracy and adherence to legal standards.
- Developed and maintained compliance tracking systems for internal use.
- Conducted regular audits of company processes to identify areas of non-compliance.
- Assisted with the development of new policies, procedures, and training programs related to compliance.
Compliance Representative
Stocks To Trade
04.2022 - 07.2022
- Maintained records related to potential compliance violations and reported to authorized agencies on a proactive basis and as required
- Reviewed market agreement forms to ensure compliance and contacted users who did not meet requirements for approved trading
- Collaborated with internal stakeholders to develop and implement compliance policies and procedures
- Utilized data and workflows to automate compliance checks and audits to streamline compliance processes
- Created a compliance dashboard for leaders and internal stakeholders to have visibility on potential risks and areas of concern
Compliance Partnership Associate
IndeedFlex
01.2022 - 07.2022
- Analyzed relevant information to ensure third-party partners to Indeed Flex met all legal, financial, and hiring compliance requirements
- Created various reports and dashboards to outline hiring compliance and worker data to clients as required
- Assisted with the creation of workflows and processes to ensure compliance and accurate timekeeping for employers and Flexers on-site
- Utilized approved subcontractor lists and Indeed Flex systems to source and place agency candidates
- Partnered with the Product team to inject key compliance checkpoints into the Indeed Flex platform and staffing ecosystem
- Gained a high level of proficiency in compiling, coding, categorizing, tabulating, auditing, and verifying data for accurate reporting
Tech Support Agent
StocksToTrade
09.2021 - 01.2022
- Conducted general troubleshooting to resolve platform issues for subscribers, providing support through various channels
- Assisted users with broker integration tools and provided technical support to ensure seamless operation of the trading platform
- Identified and fixed technical issues within users' operating systems to ensure compatibility with the stock trading software
- Analyzed project data to determine software specifications or requirements and collaborated with development teams to implement necessary changes
- Modified software programs to improve performance and enhance user experience
Billing Support Agent
StocksToTrade
09.2023 - 05.2020
- Handle inbound calls from customers regarding billing inquiries, billing disputes, and payment-related issues
- Provide prompt and accurate resolution to billing inquiries and concerns while delivering excellent customer service
- Utilize company systems and resources to research and resolve billing discrepancies and payment errors
- Communicate effectively with customers to explain billing statements, charges, and payment options
- Process billing adjustments, refunds, and credits in accordance with company policies and procedures
- Escalate complex billing issues to the appropriate department for further investigation and resolution
- Document all customer interactions and resolutions accurately in the company's CRM system
- Adhere to established service level agreements (SLAs) for response times and resolution of billing inquiries
Legal Assistant
Various Firms
04.2018 - 01.2020
- Drafted various legal documents: petitions, motions, depositions, etc., to ensure accuracy and compliance with legal standards
- Managed filings & e-filing of legal documents to meet compliance with court rules and deadlines
- Conducted data entry and revised documentation to ensure internal records and database were sanitized and accurate
- Assisted with legal research using systems such as LexisNexis to review past cases and precedents to support attorney's legal strategies
Education
Network Engineering
Cybertex Institute of Technology
08.2023
Bachelor of Science - Criminal Justice
Texas State University
05.2020
Skills
- System installation and configuration
- Machine Learning
- Business process reengineering
- System performance and functionality
- Information Security
- Emerging technologies research
Certification
- Certified Notary
- Notary ID: 132810519
References
References available upon request.
Timeline
Computer Systems Analyst
United States Department of Veteran Affairs
05.2024 - Current
Billing Support Agent
StocksToTrade
09.2023 - 05.2020
Human Resource Compliance Associate
IndeedFlex
07.2022 - 03.2023
Compliance Representative
Stocks To Trade
04.2022 - 07.2022
Compliance Partnership Associate
IndeedFlex
01.2022 - 07.2022
Tech Support Agent
StocksToTrade
09.2021 - 01.2022
Legal Assistant
Various Firms
04.2018 - 01.2020
- Certified Notary
- Notary ID: 132810519
Network Engineering
Cybertex Institute of Technology
Bachelor of Science - Criminal Justice
Texas State University
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