Keiquanna Gregory
Dallas,Texas
Summary
Proven track record in enhancing patient nutrition and satisfaction at UT Southwestern Medical Center, leveraging meal planning expertise and exceptional empathetic listening. Achieved organizational growth through innovative dietary processes and efficient problem resolution, demonstrating strong motivational skills and food safety knowledge. Excelled in fostering customer loyalty and streamlining operations across roles.
Overview
4
4
years of professional experience
Work History
Diet Clerk
Ut Southwestern Medical Center
05.2024 - Current
- Developed strong relationships with patients through regular communication and empathetic listening skills, facilitating trust within the healthcare setting.
- Streamlined dietary planning processes for increased efficiency, utilizing specialized software and electronic medical records.
- Conducted regular inventory management tasks, ensuring adequate supplies of food and dietary resources were available for patient needs.
- Educated patients on the importance of proper nutrition for optimal health, fostering improved understanding and compliance.
Lead Sales Associate
DD’s Discount
06.2023 - 04.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Customer Service Representative
Support Ninja
12.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Lennox International
12.2020 - 11.2021
- Fostered strong customer relationships via active listening, resulting in increased retention rates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Lancaster High School
Lancaster, TXAssociates Of Science - Early Childhood Care And Education
Cedar Valley Community College
Lancaster, TXSkills
- Meal planning expertise
- Organizational growth
- Food safety protocols
- Motivational skills
Timeline
Diet Clerk
Ut Southwestern Medical Center
05.2024 - Current
Lead Sales Associate
DD’s Discount
06.2023 - 04.2024
Customer Service Representative
Support Ninja
12.2021 - 05.2023
Customer Service Representative
Lennox International
12.2020 - 11.2021
High School Diploma -
Lancaster High School
Associates Of Science - Early Childhood Care And Education
Cedar Valley Community College
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