Keir Goetzelt
Duluth,Minnesota
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Operation Center Technician
United Parcel Service, UPS
01.2017 - 01.2024
- Enhanced network performance by troubleshooting and resolving technical issues promptly.
- Streamlined communication between departments by creating detailed incident reports for swift resolution.
- Increased uptime and reliability by proactively monitoring network systems and devices utilizing a management and analytical servers.
- Minimized downtime through rapid diagnosis and repair of hardware and software failures.
- Enhanced network security by implementing robust intrusion detection and prevention systems.
- Collaborated with cross-functional teams to develop comprehensive cybersecurity policies and procedures.
- Designed secure network architecture, mitigating potential risks and vulnerabilities.
- Developed custom security solutions tailored to the unique needs of each client, enhancing overall protection levels.
- Developed detailed disaster recovery plans, minimizing downtime in the event of a breach or system failure.
- Optimized firewall configurations to provide maximum protection without inhibiting productivity or performance.
- Performed network troubleshooting to isolate and diagnose common problems.
IT Help Desk Technician
HireGenics
07.2016 - 01.2017
- Provided Tier 2 IT support to non-technical internal users through remote desktop support services.
- Configured hardware, devices, and software applications to set up work stations for company wide deployment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests to ensure SLA were met.
- Installed and configured operating systems (Win 7, 10,11) (macOS 11-14) and custom applications.
- Installed, configured and maintained POS, MFP, credit card readers, monitors, printers, and other peripherals that support business operations.
- Explained technical information in clear terms to non-technical individuals to promote better understanding of certain applications and device productivity.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Windows OS upgrades- XP-7-10-11 to support security patches.
- Supported and installed Xerox, Ricoh, Konica, Zebra, and other printer device installation/configuration with the associated PC driver and IP configuration.
Veterans Affairs IT Campus Support
Department Of Veterans Affairs
02.2015 - 06.2016
- Trained end-users on new software applications, increasing productivity across departments.
- Configured Desktops, and Laptops with a pre-defined Gold OS image for unison deployment
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Reduced downtime for clients by quickly identifying and addressing hardware malfunctions.
- Enhanced client relationships by offering personalized support and guidance on maintaining their computer systems.
Education
No Degree - Computer Networking And Telecommunications
Capella University
Minneapolis, MNNo Degree - Computer Science
San Diego State University
San Diego, CACompTIA - Hardware/OS, Networking, Cyber Security
California Institute of Arts & Technology
San Diego, CA02.2016
Skills
- Software Installation
- Network Security
- Wireless Networking
- Network Troubleshooting
- VoIP Systems
- LAN and WAN Technologies
- Firewall Administration
- Helpdesk administration
- User Training
- Network configuration
- Networking Hardware Installation
- Ticket management
- Mobile Device Management
- Problem-solving abilities
- Effective Communication
- Time management abilities
- Technical Support
- Professional Demeanor
- Excellent Communication
Accomplishments
- Collaborated with team of 20 individuals in the development of an integrated iPad self service Kiosk.
- Achieved hardened security protocols by introducing DDos, antivirus heuristics, and automation stitches for Edge firewall hardening.
- Resolved product issue through Alpha and Beta testing.
- Employee of the month award.
- Increased number of resolved job tickets by 60% over previous year.
- Designed a automatic response system utilizing the Slack webhook response system.
- Subject Matter Expert (SME) on the Fortinet NGFW platform.
Certification
- CompTIA A+
- CompTIA Network +
Timeline
Network Operation Center Technician
United Parcel Service, UPS
01.2017 - 01.2024
IT Help Desk Technician
HireGenics
07.2016 - 01.2017
Veterans Affairs IT Campus Support
Department Of Veterans Affairs
02.2015 - 06.2016
No Degree - Computer Networking And Telecommunications
Capella University
No Degree - Computer Science
San Diego State University
CompTIA - Hardware/OS, Networking, Cyber Security
California Institute of Arts & Technology
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