Keir Sole

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• Orchestrated efficient service schedules to meet need of 70+ customers per day in fast-paced environment.
• Restructured used car reconditioning process for quicker turnaround times and department profitability.
• Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
• Called customers to schedule vehicle inspections, recall work and preventive maintenance. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Researched vehicle maintenance history to determine maintenance needs.
• Delivered positive reinforcement and constructive criticism for employee work efforts.
• Implemented processes to improve customer satisfaction and retention.
• Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
• Achieved 17% increase in productivity in fixed operations, parts and service department.
• Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
• Prepared budget and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.

• Conducted troubleshooting tasks to diagnose issues and determine appropriate fixes. Planned sequence of functions necessary prior to repair and replacement activities. Completed preventive maintenance to keep machines running at peak levels.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
• Logged work orders and change orders into database to track job status.
• Provided job status reports to promote quick and accurate service.
• Balanced schedules to promote optimal rest, play and educational periods.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

• Remained current with technological developments and evaluated feasibility of incorporating new technologies into new or supported applications
• Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
• Completed customer orders and warranty services according to manufacturer specifications.
• Maintained accurate records of time and materials required to perform repairs and service.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Coordinated with parts department to determine availability of necessary components.
• Prepared estimates for repair labor cost and required parts expense.
• Arraigned sublet vehicle bodywork to body
• Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Answered service department phone and responded promptly to questions and messages.

• Developed strong rapport with customers by maintaining detailed records of their vehicles service history and proactively following up on upcoming maintenance needs.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.

• Reduced customer wait time for services by efficiently coordinating schedules between technicians, advisors, and clients.
• Achieved higher customer satisfaction ratings based on comprehensive knowledge of automotive models, features, and specifications.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Analyzed service reports to identify areas of improvement.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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