Overview
Work History
Education
Skills
Certification
Affiliations
Awards
Training
Timeline
Generic

KEIRA R. BROWN , MSW, LMSW, LGSW, CTP

Washington,DC

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director of Policy and Performance Management

Norfolk Redevelopment and Housing Authority
07.2024 - Current
  • Develops and implements strategic policies and performance metrics to optimize operational efficiency and effectiveness within the organization
  • Leads cross-functional teams in analyzing and enhancing policies, procedures, and programs to align with organizational goals and regulatory requirements
  • Spearheads the development of performance management frameworks and dashboards to track and report key performance indicators (KPIs) to senior leadership and stakeholders
  • Advises executive management on policy issues, providing insights and recommendations to support decision-making processes and ensure compliance with local and federal regulations
  • Fosters a culture of continuous improvement by implementing best practices and initiating process enhancements that result in measurable improvements in operational outcomes.
  • Creates policy, strategic planning, and actionable goals for DEI Economic Inclusion Committee.
  • Identifies gaps in policies and recommended additional policies and practices that align with Anti-racism and Anti-oppression best practices at NRHA.
  • Conducts HR policy audits and reviews, followed by implementation.
  • Evaluates leadership trends, organizational policies, and communication strategies.
  • Lead the identification and analysis of grant opportunities aligned with NRHA's strategic objectives.
  • Manage all stages of grant application processes, from proposal writing to submission, ensuring adherence to funding requirements.
  • Coordinate with the grant management team to gather necessary data and documents for comprehensive grant proposals.
  • Monitor and report on the performance of funded projects, ensuring compliance with grantor expectations and regulations.
  • Develop and implement training sessions for NRHA staff on grant processes and compliance requirements.

Therapist

Safe Space Therapy and Retreats
09.2022 - Current
  • Provides direct clinical counseling services to a range of diverse clients under the direct supervision of a licensed clinical social worker in a private practice
  • Designs and implements clinical treatment plans with clients including youth, families, individuals, and couples
  • Actively utilizes psychotherapy and intervention techniques such as supportive counseling, motivational interviewing, trauma- informed care, and cognitive behavioral therapy in individual/group counseling to improve client outcomes
  • Provides one-on-one and group counseling
  • Maintains a caseload of 15-20 individual clients at one time
  • Provides and completes assessments and discharges with individuals as part of the counseling process
  • Supplement social work skills through individual and group supervision.

Clinical Assistant

07.2022 - 09.2022
  • Developed presentations and presents at community meetings to educate and inform partner agencies of policies, procedures, and resources
  • Monitored agency performance for compliance with organizational needs and requirements, including follow-up agency site inspections for corrective action
  • Maintained updated agency documents to ensure agency compliance
  • Partnered with community agencies to maximize services offered to clients
  • Coordinated and administers various community outreach efforts
  • Wrote and submitted grants to gain funding for agency and client services.

MSW Therapist Intern

Affinity Health Affairs, LLC
05.2022 - 07.2022
  • Provided direct clinical counseling services to a range of diverse clients under the direct supervision of a licensed clinical social worker in a private practice
  • Designed and implemented clinical treatment plans with clients including youth, families, individuals, and couples
  • Actively utilized psychotherapy and intervention techniques such as supportive counseling, motivational interviewing, trauma- informed care, and cognitive behavioral therapy in individual/group counseling to improve client outcomes
  • Creation and implementation of workshops
  • Community Outreach
  • Grant Writing
  • Provided and completed assessments and discharges with individuals as part of the counseling process
  • Supplement leadership skills through weekly supervison.

Program Director

The Sterling
04.2021 - 06.2022
  • Successfully managed and led a team of 25 employees including a social worker, operations manager, a supervisory case manager, and other support staff
  • Improved program performance by increasing client exits into stable housing by 50% since starting position
  • Provided supervision of intensive and specialized casework management, in an on call 24/7 short term family shelter program, to culturally diverse and at-risk families experiencing chronic financial, social and emotional problems, including low-income, the homeless or those at risk of becoming homeless, individuals struggling with mental health or substance abuse issues, victims of child abuse and neglect, victims of domestic violence and human trafficking, or experiencing immigration issues
  • Supervised the evaluation of families from a biopsychosocial perspective and utilizes therapeutic techniques in order to develop strengths-based treatment plans with families that address their needs and barriers to self-sufficiency
  • Maintained a consistent therapeutic program by supervising the use of a variety of counseling and therapeutic techniques, including crisis intervention, motivational interviewing, cognitive behavioral therapy, and strengths-based counseling to assist clients in confronting and resolving emotional and environmental problems and to overcome client resistance, foster insight, and motivate clients
  • Supervised and assists in the development of SMART goals with clients which identifies clinical methods for dealing with service needs and the means by which services will be provided either within the agency or through referral to other community resources, as well as monitors client’s progress and works with clients to adjust goals and strategies to meet changing needs when needed
  • Maintained program compliance with applicable local, state, and federal rules, guidelines, codes and laws as well as the agency contract with the DC Department of Human Services
  • Reviewed relevant case and treatment plans and worked with other agencies such as the DC Child & Family Services Agency to identify any gaps in the array of services necessary to meet the needs of individuals and families
  • Served as the program liaison between NCCF and the DC Department of Human Services
  • Reports safety outcomes to the District monitor and NCCF’s Family Services’ Administrator
  • Assisted the Family Services’ Administrator with program budget decision making, managing program specific funds, and assists with proposal development when necessary
  • Ensured effective program development, refinement, and timely participation in NCCF’s evaluation processes (i.e
  • ETO, HMIS
  • STEP, and CATCH) and responds directly to all requests for corrective action by the District monitor and all internal auditors
  • Analyzed qualitative and quantitative data in order to provide monthly reports to Family Services’ Administrator, detailing program successes and barriers as well as client success stories and employee recognitions
  • Develops new criteria for measuring and evaluating program accomplishments, results, and effectiveness; and compiles monthly reports on the operations of the program
  • Supervised and assessed the ongoing needs of client families and provided appropriate recommendations
  • Advocated on behalf of homeless families in local, state, and national forums
  • Supervised and maintained Child and Adult Care Food Program (CACFP) program compliance
  • Conducted employee performance evaluations in a timely fashion and in accordance with agency standards
  • Makes recommendations for personnel action, and completes appropriate supervisory actions as assigned by supervisor, including sanctions and rewards
  • Approve employee timecards in accordance with agency timelines and standards
  • Encouraged and enhanced collaborative teamwork among staff, consultants, client systems, and support staff
  • Participated in NCCF’s Leadership Trainings.

Housing Policy Analyst

Housing Authority of Prince George’s County
05.2000 - 07.2022
  • Research, tracks, and summarizes regulatory and industry trends to present to various entities including senior staff, Housing
  • Commissioners, business partners, program areas and others
  • Conducts research that consists of collecting data and analyzing the data through various methodologies such as surveys, focus groups, case studies, outcome studies, and cost-benefit analysis
  • Research, drafts, and develops housing strategies and policies for the agency such as the annual plan & five year
  • Manage all reports, SEMAP, and all PHAS indicators
  • Helps lead planning efforts for Section 504 (related to ADA), ROSS Grant, and Section 3 annual strategies, plans, regional team planning efforts and other global strategies related to the Housing Authority’s mission
  • Provides periodic updates on all HUD PIH Notices and housing authority policy updates within an annual year
  • Monitors and ensures program compliance and adherence to obligations for a wide variety of complex and heavy regulated federal, state, and local programs
  • Leads planning efforts including Reasonable Accommodation, Section 504, Fair Housing (related to ADA), annual strategies plans, regional team policy planning efforts and other global strategies related to the Housing Authority’s mission
  • Tracks and manages current and future grant cycles and continued applications for future grant cycles and continued applications for each funding source as needed
  • Leads planning efforts to provide briefings on key research and policy projects such as “Integrating a Person-Centered Approach” and “Trauma Informed Care” for the agency
  • Writes policy proposals explaining the potential impacts, costs, and benefits of change
  • Project Management and implementation of various assigned projects
  • Created informal hearing process for agency
  • Conducts informal hearings for residents as a certified Informal Hearing Officer and makes recommendations for the agency and resident(s) based off hearing findings.

MSW Therapist Intern

The National Center for Children and Families
01.2022 - 05.2022
  • Provided direct clinical counseling services to a range of diverse clients under the direct supervision of a licensed clinical social worker in a private practice
  • Designed and implements clinical treatment plans with clients including youth, families, individuals and couples
  • Actively utilized psychotherapy and intervention techniques such as supportive counseling, motivational interviewing, trauma- informed care, and cognitive behavioral therapy in individual/group counseling to improve client outcomes
  • Provided one-on-one group counseling
  • Maintained a caseload of 8-12 individual clients at one time
  • Provided and completed assessments and discharges with individuals as part of the counseling process
  • Supplement leadership skills through weekly group facilitation.

Work Intern

MSW TFC, Foster Care and Adoption Social
05.2021 - 12.2021
  • Provided direct clinical counseling services to foster families and adopted foster youth under the direct supervision of licensed clinical social workers
  • Worked with families directly and coordinated services with community resources to improve family conditions and meet the needs of children in home and in foster care
  • Conducted in home and site visits under the direct supervision of a licensed clinical social worker
  • Utilized psychotherapy and intervention techniques such as supportive counseling, motivational interviewing, trauma-informed care, and cognitive behavioral therapy in individual/group counseling to improve client outcomes
  • Provided One-on-One group counseling
  • Maintained a caseload of 8-12 individual clients and/or foster families at one time
  • Provided and completed assessments and discharges with individuals as part of the counseling process
  • Provided case management services, such as crisis intervention or resource identification and linkage, when appropriate
  • Supplemented leadership skills through weekly group facilitation.

Senior Supervisory Case Manager

04.2020 - 04.2021
  • Conducted comprehensive assessments (FSPDAT) of each head of household participant and their family
  • Developed individual service plans (ISP) which specifies the goals and interventions required by the Head of Household or for the case manager within specific periods, to address any barriers to maintaining permanent housing
  • Provided household members with information and referrals to programs for emergency needs and other identified needs to include necessary medical care, behavioral health programs, and other services
  • Provided direct oversight which ensures that the case managers are effectively assisting families with receiving support that will assist them in meeting housing and career goals necessary to gain financial independence and self-sufficiency, prior to exiting the
  • RRH program
  • Further ensures that the case managers met the tasks outlined in his / her job description
  • Supervised and collaboratively worked with the case managers to find permanent housing and employment options for participants
  • Provided case management services including, but not limited to: providing appropriate resources and tools to assist participants in achieving their case plan goals; making referrals for services; following up to ensure that the referrals were completed and tracking and documenting participant progress
  • Facilitated service planning meetings to assist families with developing goals, review progress and develop plans to assist families with achieving goals
  • Collaborated and communicated closely with formal partner agencies to maximize participant outcomes, program goals, and agency mission
  • Participated in monthly training required by the agency
  • Documented and maintained up-to-date information on services provided to participants in the Homeless Management Information
  • System (HMIS) and STEP as well as hard copy case records within established program timeframes
  • Ensured that client files are maintained according to Agency, County, State, Federal and COA regulations
  • Constructively utilized formal and peer supervision to evaluate and improve effectiveness in providing services to participants
  • This includes active participation in supervision, team meetings and agency meetings
  • Provided weekly supervision to ensure implementation of services and progression of case goals
  • Improved team cohesion and staff competence by providing educational resources and helping them to find work-life balance
  • Collaborated with the Program Director to discuss program plans, ideas, progress and challenges
  • Provided monthly reports that address the program's progress, challenges and plans.

Community Site Coordinator

Prince George's County, Social Services
07.2019 - 04.2020
  • Managed a master case list with over 60 clients on all implemented activities including all required documentation with regard to case activity, demographics, dismissal summaries, and individual/family/group interventions
  • Lead efforts to organize a community school leadership team/advisory council composed of school and community stakeholders to assist with the development and implementation of an annual school plan and needs assessment
  • Implemented a menu of needs-driven, high-quality programs and services in adherence with the community school model, including but not limited to early childhood programs, expanded learning and enrichment opportunities, health services, parent/family engagement, adult education, and direct material assistance and interventions targeting both school-wide and individual
  • In cooperation with PGCPS' Office of Community Schools, oversaw and implemented a school- community resource and needs assessment process
  • Advised the principal, or delegate, on how to integrate partners and community members into school structure (i.e., School
  • Leadership, School Safety, Student Intervention, Crisis Response and Attendance teams)
  • Acts as a point person for agencies and programs interested in partnering with the school and help broker new partnerships that are aligned with school goals and needs
  • Facilitates and documents weekly school-based Collaboration Team Meeting agendas, sign-in sheets, notes and action items;
  • Conducted home visits, as appropriate, to assess child/family needs and provide services
  • Effectively and professionally communicated through small and large presentations to groups within the school community and school system's community
  • Sought input from teachers, school staff, parents, and students on a regular basis to determine on- going needs of students and families
  • Establishes a family resource center or space for families that provides information about school and community resources;
  • Developed and maintain resource linkages within Prince George's County Government, PGCDSS, PGCPS, and local school community to support youth and families
  • Provided direct crisis intervention support to at-risk individuals and families, and connect families to specific services through
  • PGCDSS
  • Responded to parent concerns as appropriate
  • Supported the research and evaluation of the community school by responding to requests for school and program data to direct projects
  • Attended applicable in-service and professional development training as required by agency policy or instructed by supervisor
  • Performed other duties as assigned by the Assistant Director or delegate.

Summer Site Supervisor/ Team Lead

06.2019 - 08.2019
  • Supervised and directed daily functions for summer enrichment programs dedicated to creating engaging recreational opportunities for students in environmental education and protection as well as enrichment instruction
  • Designed and implemented weekly schedule, activities, and programming for students and staff
  • Planned, coordinated, and executed activities while guiding youth in personal growth and daily living skills
  • Organized and led small and large group activities while using various effective teaching techniques to enhance learning skills
  • Identified and responded to student behavioral issues and reported concerns to leadership
  • Communicated with parents regarding participant experiences and expectations
  • Maintain accurate program records, including incident reports, logs, and daily attendance reports.

Community Resource Advocate
09.2018 - 07.2019
  • Managed a master case list (paper and electronic) of over 60 clients which included all required documentation with regards to case activity, demographics, discharge summaries, and individual and family sessions
  • Served as a liaison between PGCDSS personnel and PGCDSS divisions with special attention regarding identified foster care clients attending a TNI@School placement
  • Facilitated community outreach efforts via the development and connection of students/families to community-based services/businesses
  • Developed and maintained resource linkages within Prince George’s County Government, PGCDSS, PGCPS, and local school community which support youth and families
  • Provided family support services in a community school setting
  • Created, implemented and managed school driven programming
  • Identified, implemented and managed provision of all prescribed referrals made to families
  • Conducted home visits as appropriate to assess for needs and provide services
  • Completed assessments of the child/family’s needs and completed CANS assessment and service plans
  • Participated in school meetings which focus on identifying and addressing the student/family needs
  • Participated in school activities as appropriate to observe youth in the educational setting
  • Maintained regular contact with individuals important to the family’s services such as school staff, community providers, and other entities
  • Served as advocate for TNI@School partnership including facilitation of weekly partner meetings to review referrals
  • Attended weekly supervisory sessions and all program meetings
  • Attended agency in-service training as instructed by supervisor, or as required by agency policy
  • Participated in program and agency-related special events
  • Submitted monthly program statistical reports
  • Submitted weekly TNI@School partner meeting sign-in sheets and meeting agenda to area directors
  • Attended and actively participated in TNI specific area meetings and activities
  • Facilitated supplemental behavioral health authorization process.

Lead Regional Matcher

Saint Joseph's Center
06.2018 - 09.2018
  • Managed existing Coordinated Entry System (CES) database, utilized Los Angeles Homeless Services Authority (LAHSA) tools and technology to maintain inventory of participants and housing resources for successful matches, create reports as directed, manage outcome tracking and assist in grant and contract reporting
  • Entered VI-SPDATs into the database to determine risk and prioritization when providing assistance to homeless and at-risk of homelessness persons
  • Interpreted data and analyzed results using statistical techniques and provide ongoing reports for internal and external entities
  • Worked with CES providers to ensure high data quality of reports
  • Conducted training on data entry, Homeless Management Information System (HMIS), and survey tools, including the VI-SPDAT
  • Participated regularly in local and countywide CES and Matcher meetings with an emphasis on leading veteran coordination efforts and management of the By Name List
  • Participated in SPA 5 CES development and growth
  • Participate in regional coordination meetings and case conferencing meetings to capture participant's housing status and progress towards permanent housing
  • Fostered effective communication and partnerships with permanent supportive housing providers to support the CES referral process
  • Tracked & processed CES Funding requests both internally and externally.

Administrative Assistant

Capital Group
05.2018 - 06.2018
  • Successfully managed and coordinated meetings, appointments, and travel arrangements for three senior executives with internal and external contacts
  • Successfully completed and tracked expense reports for management and company events to ensure events stay on budget and to reduce company waste and expenditures
  • Maintained the utmost discretion in the organization and maintenance of information that may be sensitive, confidential or technical in nature
  • Exercised good judgment to effectively manage multiple projects with shifting priorities
  • Distributed, collected, and tracked documents and documenting processes producing general correspondence, reports and presentations
  • Grant Per Diem Program Assistant Manager New Directions for Veterans
  • Provided logistical support for programs, meetings, and events, including room reservations, agenda preparation and calendar maintenance.

Assistant Program Manager

New Directions for Veterans
11.2017 - 03.2018
  • Successfully served as the lead for audit preparation and reconciliation which resulted in two successful audit performances with no negative findings
  • Successfully updated and maintained billing information to ensure the organization received the proper funding to provide a wide range of medical and comprehensive services effectively and efficiently to veterans in need
  • Supported the program manager in maintaining program compliance by observing all funding agency rules and regulations in accordance with organizational policies and procedures
  • Served as the lead supervisor for Special Programs & Activities by successfully organizing, implementing and monitoring program content, program policies, and beneficiary feedback
  • Collected, administered, and maintained database statistical information to generate accurate and up to date reports on program activities and performance including utilization of the Homeless Management Information System
  • Assisted in locating community resources, fielding cold calls, obtaining referrals, and client transfers to sub grantees to ensure continuity of care and case management for veterans and families
  • Assisted with the completion of documentation and the administration of files while ensuring the confidentiality of all records and related documents for veterans and families
  • Recorded daily, weekly, and monthly meeting minutes while electronically storing for future organizational reference
  • Assisted in the overall organizational program functions for 150 veterans.

Administrative Assistant

Los Angeles Christian Health Center
12.2016 - 11.2017
  • Served as the lead supervisor for outreach programs in the community to promote hygiene and provide health information to underserved and minority communities while saving the organization money by successfully spending within the budget constraints on each program
  • Created and monitored check requests/invoices to ensure organizational supplies and insurance for various healthcare certificates were paid for on time to prevent interest charges
  • Updated and monitored policies and procedures, insurance, and Department of Health licenses to ensure clinics did not get fined and maintained compliance with the required national and state laws
  • Ensured organization employees were paid accurately and on time by entering timesheets and payroll data
  • Served as a delegate for CCALAC Emergency Management Workshops while organizing and implementing various trainings for emergency management situations that the organization, employees, clinics and patients may face
  • Recorded daily, weekly, and monthly meeting minutes while electronically storing for future organizational reference for OSHA (Occupational Safety & Health Admin) and RMIS (Risk Management Information System)
  • Updated and maintained MHLA prescriber and provider list and clinic information quarterly.

Education

Master of Social Work -

Western New Mexico University
Silver Hill, NM
07.2022

Bachelor of Arts - Communications, Minor in Africana Studies

California State University - Dominguez Hills
Carson, CA
06.2016

Skills

  • Program implementation and management
  • Community engagement
  • Planning
  • Networking
  • Outreach programs
  • Communication strategies
  • Strategic planning
  • Data driven results
  • Resource coordination
  • Case management
  • Community resource management
  • Treatment planning
  • Homeless Information System
  • STEP
  • Research and Policy Planning
  • Grant Writing

Certification

  • Informal Hearing Officer, Nan McKay
  • Certified Trauma Professional (CTP), International Trauma Training Institute
  • Grant Writing and Administration - California State University Dominguez Hills (In Progress - Nov. 2024)

Affiliations

  • National Society of Leadership and Success Honor Society, Presidential Member, 4.0
  • Phi Alpha Social Work Honor Society
  • Sigma Gamma Rho Sorority, Incorporated, Kappa Nu Sigma Alumnae Chapter, 2016- Present
  • Omicron Rho, Cal State University Dominguez Hills, 2015-2016

Awards

  • Prince George's Community School Network Rookie of the Year
  • WNMU Summa Cum Laude
  • WNMU Outstanding Academic Achievement

Training

  • Trauma Informed Practice with Implications for Domestic Violence and Sexual Assault
  • ETO
  • Darkness to Light - Child Sexual Abuse Prevention Training
  • Language Line - Breaking Communication Barriers
  • Human Trafficking
  • Needs Assessment
  • Bridges to Poverty
  • Methods for Engaging Partnerships
  • Father Engagement
  • Family Preservation
  • Family Investment
  • Trauma Informed Care
  • Grant Writing
  • Mental Health Awareness
  • Safe Dates: Domestic Violence in Teen Dating
  • Mental Health First Aid Responder

Timeline

Director of Policy and Performance Management

Norfolk Redevelopment and Housing Authority
07.2024 - Current

Therapist

Safe Space Therapy and Retreats
09.2022 - Current

Clinical Assistant

07.2022 - 09.2022

MSW Therapist Intern

Affinity Health Affairs, LLC
05.2022 - 07.2022

MSW Therapist Intern

The National Center for Children and Families
01.2022 - 05.2022

Work Intern

MSW TFC, Foster Care and Adoption Social
05.2021 - 12.2021

Program Director

The Sterling
04.2021 - 06.2022

Senior Supervisory Case Manager

04.2020 - 04.2021

Community Site Coordinator

Prince George's County, Social Services
07.2019 - 04.2020

Summer Site Supervisor/ Team Lead

06.2019 - 08.2019

Community Resource Advocate
09.2018 - 07.2019

Lead Regional Matcher

Saint Joseph's Center
06.2018 - 09.2018

Administrative Assistant

Capital Group
05.2018 - 06.2018

Assistant Program Manager

New Directions for Veterans
11.2017 - 03.2018

Administrative Assistant

Los Angeles Christian Health Center
12.2016 - 11.2017

Housing Policy Analyst

Housing Authority of Prince George’s County
05.2000 - 07.2022

Master of Social Work -

Western New Mexico University

Bachelor of Arts - Communications, Minor in Africana Studies

California State University - Dominguez Hills

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KEIRA R. BROWN , MSW, LMSW, LGSW, CTP