Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Lowe's and Micheal's. Proven ability to engage guests and maintain cleanliness standards while promoting sustainable Serving at Hawthorn woods. Adept at time management and organizing tasks efficiently to operational flow at Beechie's place.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Student Worker
TTEC
Baton Rouge, LA
03.2026 - Current
Took and followed detailed directions from others.
Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Compiled data and assisted in timely reporting.
Supported academic staff, preparing materials for lectures and seminars.
Gathered, organized and input information into digital database.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Garden Associate
Lowe's
Washington, PA
05.2025 - 08.2025
Worked outdoors in weather conditions to care for plants and serve customers.
Watered plants every week and regularly checked for naturally wilted parts to remove.
Maintained walkways and paths throughout gardens for safe navigation.
Maintained a clean and inviting garden center environment for both employees and customers alike.
Sought out customers to help and offered immediate assistance with locating items and making selections.
Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Restocked shelves with new plants each day and rotated stock for optimal appearance.
Educated customers on sustainable gardening practices, promoting environmental consciousness.
Server
Hawthorn Woods Care Community
Washington, PA
04.2023 - 05.2025
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Micheals Craft Store
Washington, PA
11.2021 - 02.2024
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Answered questions about store policies and addressed customer concerns.
Office Assistant
Beechie's Place
Meadow Lands, PA
10.2018 - 06.2019
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, and phone calls.
Prepared and edited documents to produce precise, accurate and professional communication.
Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Expedited document processing with accurate data entry and timely filing.