Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Keira Davis

Keira Davis

Greensboro,NC

Summary

Recent Graduate from North Carolina A&T State University with a Bachelor’s degree in Business Management. Excellent communication, management, and research. Ability to manage multiple projects, meet deadlines and work well within groups or individually. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer service representative

Charter communications
08.2020 - Current
  • Constant adaptation in a fast paced, high-pressure environment while giving expeditious results
  • Using multiple software programs and exhibiting good prioritization skills during simultaneous projects and tasks
  • Display patience, teamwork and communication skills with various departments to troubleshoot service issues
  • Trained to diffuse problematic situations in a timely manner
  • Discretion and the ability to maintain confidentiality of sensitive information
  • Handle financial transactions including, verifying customer identification, processing payments, opening and closing accounts.

Office Administrator

City of greensboro
05.2019 - 08.2019
  • Summer Internship with the City of Greensboro
  • Managed the front office daily operations
  • Prepared expense reports using Excel
  • Processed credit card, cash and check payments and provided receipts to clients on secure payment site
  • Executed multiple large projects, assigned by the Director, successfully and in a timely manner
  • Handled all communication and responded to client concerns
  • Communicated with clients face to face, via email, and phone
  • Handled the ordering office supplies ordering, café stocking and full catering of large and small meetings.

CASHIER

Greensboro Grasshoppers
04.2017 - 07.2019
  • Convey Basic Math Skills
  • Strong product knowledge and understanding of customers’ needs.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

HEAD WAITRESS

ALEXANDER DEVEREUX
02.2016 - 01.2018
  • Prepared employee schedules and calculated weeks payroll.
  • Skillfully anticipated and addressed guests’ service needs
  • Trained and mentored new wait and host staff
  • Contributed enthusiasm, dedication, responsibility, and good work ethic.
  • Used expert knowledge on Customer service satisfaction and six sigma to increase customer satisfaction by 3%.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

FRONT OFFICE ADMINISTRATOR

PROGRESSIVE NEW FAITH
08.2014 - 06.2017
  • Answered and directed calls to the proper personnel
  • Provided Office support to the Deacons and Ministers of the church
  • Responsible for creating flyers and bulletins for services, events, and meetings
  • Scheduled appointments and meetings, making sure proper paperwork and emails was sent by the given deadline.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Business Management

North Carolina Agricultural & Technical State University

Skills

  • Management
  • Ability to effectively identify and resolve problems, using available resources
  • Strong verbal and written communication skills
  • Reliable working independently as well as in team effort; learn new skills rapidly
  • Skilled in RecTrac software for Parks and Recreation management

Accomplishments

  • Certified in Lean Six sigma Green belt.
  • Increased company customer satisfaction 4%, by improved efficiency, customer service and order expeditions.
  • Awarded certification in Microsoft Office, Excel, and PowerPoint-gold metal.

Timeline

Customer service representative

Charter communications
08.2020 - Current

Office Administrator

City of greensboro
05.2019 - 08.2019

CASHIER

Greensboro Grasshoppers
04.2017 - 07.2019

HEAD WAITRESS

ALEXANDER DEVEREUX
02.2016 - 01.2018

FRONT OFFICE ADMINISTRATOR

PROGRESSIVE NEW FAITH
08.2014 - 06.2017

Business Management

North Carolina Agricultural & Technical State University

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Keira Davis