Keira Clark
Moreno Valley,CA
Summary
Exceptional Customer service professional experienced in retail store settings with high call volumes. Highly professional -reliable and dependable team player with and without supervision. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Custom Framer
Hobby Lobby
09.2023 - Current
- Assisted clients with selecting complementary color schemes for matting choices that enhanced the visual appeal of their framed pieces.
- Streamlined workflow efficiency by organizing workspace, tools, and inventory for optimal productivity.
- Optimized order processing time by efficiently managing incoming requests for quotes, inquiries about turnaround times, or specific project requirements from clients.
- Enhanced customer satisfaction by providing personalized framing solutions tailored to individual needs and preferences.
- Maintained a clean and safe work environment through regular equipment maintenance and adherence to safety protocols.
- Increased repeat clientele by providing excellent customer service during consultations, design discussions, and pick-up appointments.
Customer Service Rep/Head Cashier
Lowes Home Improvement
02.2019 - 04.2023
- Optimized order processing time by efficiently managing incoming requests for quotes, inquiries about turnaround times, or specific project requirements from clients.
- Strengthened client relationships through consistent follow-ups regarding project status updates and delivery arrangements.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Processed both cash and card purchases and returns.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
Cashier
The Habit Burger Grill
03.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Learned duties for various positions and provided backup at key times.
Guest Service Representative
Johns Incredible Pizza Co
11.2018 - 01.2018
- Welcomed guests on arrival, displaying professional and friendly approach.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Peer Advocate
Planned Parent Hood
09.2014 - 06.2015
- Coordinated relevant workshops and informational sessions aimed at increasing client knowledge on pertinent topics.
- Educated clients about available community resources, empowering them to make informed decisions.
- Community outreach for the youth that provided informotion about sexual health.
Education
Social and Behavioral Studies Associates Degree -
Moreno Valley Community College
Moreno Valley, CA01.2020
General Studies -
El Camino Community College
Los Angeles, CA06.2017
General Studies -
King Drew Medical Magnet High School
Los Angeles, CA06.2016
Skills
- Typing 45 WPM
- Expert with Microsoft Office
- Internet Sales and Fulfillment
- Customer Service Skills
- Power Tools Operation
- Paperwork Processing
- Administrative Support
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Problem Resolution
- Money handling abilities
- Professional telephone demeanor
- Follow-up skills
- Staff Training
Personal Information
Title: Customer Service Representative
Timeline
Custom Framer
Hobby Lobby
09.2023 - Current
Customer Service Rep/Head Cashier
Lowes Home Improvement
02.2019 - 04.2023
Guest Service Representative
Johns Incredible Pizza Co
11.2018 - 01.2018
Cashier
The Habit Burger Grill
03.2018 - 09.2018
Peer Advocate
Planned Parent Hood
09.2014 - 06.2015
Social and Behavioral Studies Associates Degree -
Moreno Valley Community College
General Studies -
El Camino Community College
General Studies -
King Drew Medical Magnet High School
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