Keira Eastman
Socias Hair Salon
Burlington,MA
1
year of professional experience
Dynamic receptionist with proven expertise at Hair Saloon, excelling in customer relations and time management. Enhanced appointment scheduling efficiency, reducing conflicts and missed bookings. Adept at telephone communication and cash handling, fostering a welcoming environment while ensuring accurate transaction records. Committed to delivering exceptional service and building lasting client relationships.
Work History
Receptionist
2 Months- Greeted clients promptly, creating welcoming front desk experience.
- Scheduled appointments accurately, balancing stylist availability and client preferences.
- Answered phone calls, provided service information, and confirmed bookings.
- Processed payments, handled receipts, and maintained accurate transaction records.
- Managed salon calendar, reducing booking conflicts and missed appointments.
- Updated client profiles, ensuring accurate contact and service histories.
- Coordinated retail product inquiries, supporting checkout and upsell opportunities.
- Maintained organized reception area, supporting smooth daily salon operations.
Cashier
5 Months- Processed cash, card, and mobile payments accurately at front register
- Greeted customers and provided prompt assistance with checkout questions
- Scanned items and applied discounts, coupons, and loyalty rewards correctly
- Balanced register drawer and followed cash-handling procedures carefully
- Maintained clean checkout area and stocked nearby impulse merchandise
- Resolved basic customer concerns and directed issues to appropriate staff
- Bagged purchases efficiently while protecting fragile and refrigerated items
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Receptionist
2 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma
Skills
Time management
Telephone skills
Customer/Client relations
Customer service
Timeline
Receptionist
Socias Hair Salon
10.2024 - 12.2024Read More
Cashier
CVS Pharmacy
04.2024 - 09.2024Read More
Receptionist
Hair Saloon
01.2024 - 03.2024Read More
Shawsheen Vally Technical High School
High School Diploma
Read More