Keira Gaffney
Tewksbury,MA
Summary
Dynamic Shift Leader with proven strengths in leadership, staff training, and problem-solving. Committed to enhancing customer satisfaction and operational efficiency while fostering a collaborative team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Research Assistant
Bucknell University
Lewisburg, PA
08.2025 - Current
- Coordinated laboratory experiments, ensuring adherence to safety protocols and accurate procedures.
- Collaborated with faculty on research within multi-sensory imagery in psychology.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
Shift Leader
Heavenly Donuts
Dracut, MA
06.2023 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality service.
- Trained and mentored new team members on procedures and customer service standards.
- Monitored cash handling procedures, ensuring accuracy during transactions and reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Class Teacher
Wilkey's Gymnastics
Tewksbury, MA
09.2022 - 05.2024
- Collaborated with parents and guardians to discuss student progress and address concerns effectively.
- Created daily activities for 30-minute classes for students aged 4-11 years old.
- Supervised and spotted children on drills and activities.
- Motivated and inspired young children to grow in their abilities.
- Enforced safety rules and regulations.
Education
Bachelor of Arts - Political Science
Bucknell University
Lewisburg, PA05-2029
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Staff training and development
- Parent-teacher communication
- Behavior management
- Multitasking and organization
- Time management
- Cleaning
- Taking orders
Certification
- CITI Certification
Timeline
Research Assistant
Bucknell University
08.2025 - Current
Shift Leader
Heavenly Donuts
06.2023 - Current
Class Teacher
Wilkey's Gymnastics
09.2022 - 05.2024
Bachelor of Arts - Political Science
Bucknell University