Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Keira Hamilton

Chula Vista,CA

Summary

Proven leader in retail operations, adept at boosting sales and enhancing customer satisfaction at SeaWorld Parks & Resorts. Skilled in cash management and store organization, I excel in streamlining processes to exceed targets. My effective communication fosters team unity and customer loyalty, achieving significant improvements in efficiency and service quality. As I have dealt with guest in many different ways efficiently in different circumstances I have the experience being a reliable team player focused on achieving store objectives and adapting to changing retail environments, showcasing organizational and communication skills. Ensured timely delivery of orders. Known for exceptional teamwork and adaptability in dynamic environments, leveraging strong problem-solving and communication skills. Experienced with providing outstanding guest services and handling cash transactions accurately. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive and efficient work environment while supporting team collaboration.

Overview

3
3
years of professional experience

Work History

Merchandise Associate

SeaWorld Parks & Resorts
03.2022 - Current
  • Cashier Handling skills
  • Stock merchandise to sales floor and restocked shelves, racks and bins.
  • Maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers in locating desired items and provided advice on product features.
  • Advertise sales going on in store

Order Fulfillment Associate

Target
10.2023 - 07.2024
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Back Stock products
  • Reduced order processing time by consistently maintaining a clean and organized workspace.

Guest Arrival Ambassador

Aquatica San Diego
05.2021 - 09.2021
  • Provided warm welcomes and farewells, creating memorable moments for guests during their stay.
  • Cash Handling
  • Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
  • Processed returns and exchanges in accordance with company policies, maintaining customer trust and loyalty.
  • Provided Directions, answered Questions, and booked reservation
  • Stayed up-to-date on current promotions, special events, and new product offerings to inform guests accurately and enthusiastically.

Education

Associate of Applied Science - Nursing

Southwestern College
Chula Vista, CA
05.2024

High School Diploma -

Otay Ranch High School
Chula Vista, CA
06.2022

Skills

  • Retail experience

  • Store Organization

  • Cash Management

  • Sales abilities

  • Communication Skills

  • Planogram Execution

  • Stocking Skills

  • Team Leadership

Accomplishments

  • Top #1 seller in Merchandise store from promoting sales
  • Referred Assistance supervisor by every Supervisor and Assistance supervisor
  • Trained many new coming hires
  • Earned "Employee of the Month" award in June , 2021
  • Manger of the Park complimented my hard work and praise me

Timeline

Order Fulfillment Associate

Target
10.2023 - 07.2024

Merchandise Associate

SeaWorld Parks & Resorts
03.2022 - Current

Guest Arrival Ambassador

Aquatica San Diego
05.2021 - 09.2021

Associate of Applied Science - Nursing

Southwestern College

High School Diploma -

Otay Ranch High School
Keira Hamilton