Keira Harris
Allen,TX
Summary
Highly skilled in customer service with valuable experience as a server, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Front of House Server
Cheddars Restaurant
Allen, TX
08.2024 - Current
- Greeted guests upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Processed payments at the end of each meal including cash, debit and credit transactions.
- Ensured compliance with food safety regulations and maintained a safe working environment.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Adhered to all company policies concerning alcohol service standards while serving alcoholic beverages.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
Front of House
Matt's Rancho Martinez
Allen, TX
10.2019 - 08.2024
- Greeted and seated guests, ensuring a welcoming dining experience
- Communicated customer preferences to kitchen staff for personalized service
- Performed opening and closing tasks efficiently
- Processed end-of-shift transactions to claim tips accurately
- Collaborated with team to maintain smooth operations and high customer satisfaction
Front of House Server
Babes Chicken
Garland, TX
09.2020 - 04.2022
- Promoted from hostess to server, enhancing customer satisfaction and retention
- Greeted and seated guests, ensuring a welcoming and efficient experience
- Built strong customer relationships, driving repeat business and positive reviews
- Executed opening and closing duties, maintaining operational readiness
- Communicated effectively with kitchen staff, ensuring timely and accurate orders
Skills
- Punctuality
- Social Perceptiveness
- Point of sale systems
- Guest Relations
- Order Taking
- Menu knowledge
- Efficient service
- Professional Appearance
- Safe Food Handling
- Phone Etiquette
- Food Safety Standards
- Clear Communication
- Customer Satisfaction
Timeline
Front of House Server
Cheddars Restaurant
08.2024 - Current
Front of House Server
Babes Chicken
09.2020 - 04.2022
Front of House
Matt's Rancho Martinez
10.2019 - 08.2024
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