Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Keira Holloway

Phenix City

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

8
8
years of professional experience

Work History

Shift Leader

Cracker Barrell Old Country Store
11.2015 - Current
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Enforced company policies and regulations with employees.
  • Collected, arranged, and input information into database system.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Implemented procedural updates as needed based on company policy changes or industry developments.

Customer Representative III

Blue Cross Blue Shield Of GA
09.2019 - 09.2023
  • Cross-trained and provided backup support for organizational leadership.
  • Tracked customer service cases and updated service software with customer information.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Assigned and designated job territories to customer care staff according to performance and history.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Processed and reviewed inbound claims, ensuring accuracy and completeness of documentation.

Education

Bachelor of Arts - Business Administration And Management

Fort Valley State University
Fort Valley, GA
12.2018

High School Diploma -

Eufaula High School
Eufaula, AL
05.2012

Skills

  • Shift Scheduling
  • Issue Research
  • Customer service focus
  • Idea Development and Brainstorming
  • Strong verbal and written communication
  • Conflict Resolution
  • Operations Management
  • Staff Training and Development
  • Employee Attendance Monitoring

Software

Email Communication Data management Data analytics Statistics Backup and recovery Microsoft Excel and Google Sheets

Timeline

Customer Representative III

Blue Cross Blue Shield Of GA
09.2019 - 09.2023

Shift Leader

Cracker Barrell Old Country Store
11.2015 - Current

Bachelor of Arts - Business Administration And Management

Fort Valley State University

High School Diploma -

Eufaula High School

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Keira Holloway