Keira Jeter
supervisor of branch
Riverside,CA
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Proficient in developing and training team members to achieve their career objectives, adept at mentoring and fostering team member engagement, and skilled at implementing necessary changes within the branch to drive organizational goals while providing excellent Member Service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Representative IV
SchoolsFirst Federal Credit Union
11.2015 - Current
- Provide exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Answer member's inquiries regarding products and services, offering tailored recommendations based on their needs.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Motivated, and trained employees to meet performance benchmarks,
- Oversaw branch security protocols, maintaining a safe workplace for both employees and members alike.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Assist in managing break and lunch schedules to ensure a smoothly structured day.
- Maintained open lines of communication between branch employees by encouraging constructive feedback loops.
- Mentored junior staff members, guiding best practices and professional development opportunities.
- Collaborated with Managers to coordinate activities to train, mentor and develop other team members in branches.
- Organized staff training sessions to enhance skills and maintain compliance with industry regulations.
Education
No Degree - Business Management
El Camino College
Torrance, CAHigh School Diploma -
Carson High School
Carson, CASkills
- Credit Union Knowledge
- Relationship Building
- Strategic Planning
- Security awareness
- Coaching and Mentoring
- Appointment Scheduling
- Multitasking and Organization
- Team Leadership
- Handling Escalations
- Goal Setting
- Motivational Leadership
- Staff Training
Accomplishments
- Onboarded and trained over twenty new Team Members in branches, ensuring they were fully equipped and prepared to perform effectively in their roles at their appointed branches.
- Served as the Branch Liaison for the initial implementation of CLOS (Consumer Loans Operational Services)
- DMV processing.
- CSS Certified ( Consultive Services Skills)
- Service University Graduate 2020
Certification
Certified Notary Public, Secretary of State - Exp: 06/2026
Timeline
Member Service Representative IV
SchoolsFirst Federal Credit Union
11.2015 - Current
No Degree - Business Management
El Camino College
High School Diploma -
Carson High School
Similar Profiles
Heather GoforthHeather Goforth
Member Service Representative IV at SchoolsFirst Federal Credit UnionMember Service Representative IV at SchoolsFirst Federal Credit Union
Ricardo CasillasRicardo Casillas
Member Service Representative I at SchoolsFirst Federal Credit UnionMember Service Representative I at SchoolsFirst Federal Credit Union
CARLOS CAMPUZANOCARLOS CAMPUZANO
Branch Manager at SchoolsFirst Federal Credit UnionBranch Manager at SchoolsFirst Federal Credit Union
Johnnie AlejoJohnnie Alejo
Contact Center Supervisor, Consumer Lending at SchoolsFirst Federal Credit UnionContact Center Supervisor, Consumer Lending at SchoolsFirst Federal Credit Union
Edgar Villagomez RodriguezEdgar Villagomez Rodriguez
Werehouse Associate at Direct StafffingWerehouse Associate at Direct Stafffing