Keira Jones
Brandon,MS
Summary
Proven track record in enhancing dining experiences at Shaggy's On The Rez, demonstrating exceptional customer service and multitasking abilities. Spearheaded initiatives to streamline meal prep, reducing wait times by 20%. Skilled in cash handling and guest engagement, fostering positive relationships and operational efficiency. Maintains high cleanliness standards, ensuring a welcoming environment for all.
Overview
3
3
years of professional experience
Work History
Server
Shaggys On The Rez
02.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Kitchen Lead
Shaggy's On The Rez
02.2023 - Current
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Streamlined meal preparation processes, resulting in reduced wait times for customers.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Stocked and rotated food items according to expiration dates.
Shoe Sales Associate
Shoe Station
09.2022 - 02.2023
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Organized store merchandise racks by size, style, and color to maintain a clean, visually appealing showroom.
- Assembled promotional displays to increase brand awareness and attract customers.
Hospitality Team Member
Chick-fil-A
07.2021 - 09.2022
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Arts -
Hinds Community College
Raymond, MS05-2024
High School Diploma -
Northwest Rankin High School
Flowood, MS05-2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Menu Memorization
- Food Running
Timeline
Server
Shaggys On The Rez
02.2023 - Current
Kitchen Lead
Shaggy's On The Rez
02.2023 - Current
Shoe Sales Associate
Shoe Station
09.2022 - 02.2023
Hospitality Team Member
Chick-fil-A
07.2021 - 09.2022
Associate of Arts -
Hinds Community College
High School Diploma -
Northwest Rankin High School
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