Keira Leake
Los Angeles,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls
09.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Managed 6 associates per day
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Associate
Target
08.2017 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered prompt service to prioritize customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer calls and emails to answer questions about products and services.
After-School Tutor
Beyond The Bell, Youth Development Program
08.2014 - 06.2017
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
Education
License - Nail Technician
Nehiule Academy of Beauty
Los Angeles, CA03.2020
High School Diploma -
Vista High School
Lynwood, CA06.2012
Skills
- Money Transfer Systems
- Product and Service Sales
- Cash Register Operation
- Folding Clothes
- Cash Handling
- Assigning Tasks
- Providing Feedback
- Store Opening and Closing
- Product Knowledge
- Customer Service
- Call Transfers
Timeline
Sales Associate
Marshalls
09.2019 - 07.2020
Customer Service Associate
Target
08.2017 - 07.2019
After-School Tutor
Beyond The Bell, Youth Development Program
08.2014 - 06.2017
License - Nail Technician
Nehiule Academy of Beauty
High School Diploma -
Vista High School
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