Keira Maningo
Milpitas,CA
Summary
Seasoned in the field of client interaction, in-person and over the phone. Skilled in customer service, appointment coordination, and the ability to manage client interactions efficiently and professionally.
Overview
3
3
years of professional experience
Work History
Dispatcher/Lead Coordinator
Atlas Trillo Heating and Air Conditioning
08.2024 - Current
- Communicated with technicians and customers to coordinate timely service
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Handled about 50+ calls a day, addressing service requests, questions, updates, and scheduling
- Scheduled and dispatched up to 15 technicians and sales advisors daily
- Directed dispatching and routing of 15 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked technician progress to identify possible delays and provide real-time updates to customers.
Sales Associate
American Eagle
11.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Guest Service Representative/Training Froster
Nothing Bundt Cakes
10.2022 - 11.2023
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preforming inventory and paying attention to expiration dates, and frosting cakes according to company expectations per day.
Coaching Staff Member (Seasonal)
Stingray Volleyball
06.2020 - 08.2020
- Improved player skillsets through tailored individual training sessions and targeted feedback.
- Mentored athletes on balancing academics and athletics, ensuring success both on and off the court.
- Implemented conditioning programs to increase athlete stamina, strength, and agility.
Education
No Degree - Probation And Correction
De Anza College
Cupertino, CA06-2026
High School Diploma -
Overfelt High School
San Jose, CA05-2024
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Dispatching procedures
- Customer relations
- Updating logs
- Multitasking and organization
- Verbal and written communication
- Equipment management
- Teamwork and collaboration
Timeline
Dispatcher/Lead Coordinator
Atlas Trillo Heating and Air Conditioning
08.2024 - Current
Sales Associate
American Eagle
11.2023 - Current
Guest Service Representative/Training Froster
Nothing Bundt Cakes
10.2022 - 11.2023
Coaching Staff Member (Seasonal)
Stingray Volleyball
06.2020 - 08.2020
No Degree - Probation And Correction
De Anza College
High School Diploma -
Overfelt High School
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