Summary
Overview
Work history
Education
Skills
Custom
Languages
Certification
References
Timeline
Generic
Keira McLennan

Keira McLennan

Summary

I am currently studying a Graduate Apprenticeship in Business Management through Robert Gordon University and am seeking a new opportunity within an organisation that is committed to supporting professional development and growth. As a detail-oriented professional with expertise in Microsoft Office Suite, database management, and data analysis, I bring a strong set of leadership skills to the table.

With proven capabilities in task prioritisation, process improvement, and optimising workflows, I excel at enhancing efficiency in dynamic environments. I am also great at delivering exceptional customer service and engagement, maintaining a positive attitude even in challenging situations, and ensuring excellence in time management.

I am passionate about leveraging my skills to drive organisational success and am committed to continuous professional growth as I work towards completing my apprenticeship. I am eager to contribute to a team-oriented, forward-thinking organisation and help foster continuous improvement and innovation.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Project Coordinator

Rubberatkins Ltd
01.2017 - 03.2025
  • Provide support and training to order and enquiry coordinators on processing inquiries and orders
  • Manage complex quotes and orders to enhance operational efficiency
  • Collaborate with staff to create and maintain pricing agreements and price lists
  • Lead the population, development, and maintenance of the CRM system
  • Identify process improvement opportunities and spearhead projects to streamline operations
  • Maintain up-to-date customer and sales-related data in business systems
  • Oversee allocated development projects, ensuring clear requirements and expectations are set
  • Serve as the first point of escalation for inquiries and liaise with departments for document control
  • Coordinate project tasks, ensuring timely completion.
  • Conducted thorough quality checks on deliverables before submission.
  • Streamlined processes to improve and optimise office operations.

Internal Sales Team Lead

Rubberatkins Ltd
01.2023 - 11.2023
  • Established guidelines for team operations, resulting in improved efficiency.
  • Monitored team performance metrics, identifying areas for improvement.
  • Instituted effective feedback mechanisms, fostering a culture of continuous learning and development within the team.
  • Oversaw day-to-day operations, ensuring adherence to company standards.
  • Conducted comprehensive performance reviews for continuous improvement.
  • Assessed employee capabilities and assigned tasks accordingly for optimal results.
  • Led weekly meetings, providing clear direction on project objectives.

Internal Sales Support

Rubberatkins Ltd
11.2019 - 01.2023

Apprentice Admin Assistant

Rubberatkins Ltd
11.2017 - 11.2019

Education

SVQ Level 3 - Maths, English, Biology, Computing

Harlaw Academy
01.2012 - 01.2016

Employability course -

Station House Media Unit (SHMU)
Aberdeen
01.2016 - 01.2017

Skills

  • Microsoft Office Suite expertise
  • Task prioritisation
  • Customer Service
  • Leadership skills
  • Process Improvement
  • Database management
  • Data analysis
  • Time-management
  • Customer engagement
  • Positive attitude

Custom

Four weeks’ notice to my current employer.

Languages

English
Native

Certification

Level 3 Modern Apprenticeship in Business & Administration at SCQF Level 6


SVQ in Business & Administration SCQF Level 6


ECDL (European Computer Driving License) BCS Level 2


Internal Audit Qualification in accordance with ISO 9001


Managing People for Growth Programme

References

References available upon request.

Timeline

Internal Sales Team Lead

Rubberatkins Ltd
01.2023 - 11.2023

Internal Sales Support

Rubberatkins Ltd
11.2019 - 01.2023

Apprentice Admin Assistant

Rubberatkins Ltd
11.2017 - 11.2019

Project Coordinator

Rubberatkins Ltd
01.2017 - 03.2025

Employability course -

Station House Media Unit (SHMU)
01.2016 - 01.2017

SVQ Level 3 - Maths, English, Biology, Computing

Harlaw Academy
01.2012 - 01.2016
Keira McLennan