Keira Noble
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Harris Health System - Ben Taub General Hospital
03.2023 - Current
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting calm atmosphere conducive to healing.
- Ensured safe and supportive environment for patients through close monitoring and crisis management techniques.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Implemented crisis intervention protocols when necessary, ensuring safety of all patients and staff members involved.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Patient Access Representative
Harris Health System - Ben Taub General Hospital
05.2021 - 03.2023
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Scheduling Representative
Geisinger Lewistown Hospital
01.2021 - 05.2021
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Championed change initiatives that positively impacted workplace culture and employee morale across various departments within the company.
- Collected, arranged, and input information into database system.
- Excellent communication skills, both verbal and written.
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
08.2019 - 02.2021
- Ensures health and well-being of live animals by providing correct care in accordance with established Company standards, policies and procedures including completion of hourly animal health check and wellness cards.
- Interacts professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.
- Provides prompt and courteous service to all Company guests by determining their needs and sharing product knowledge to suggest appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
- Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to Family and effective suggestive selling techniques to increase sales.
- Performs all aspects of point-of-sale service, e.g.
Insurance Claims Specialist
GEICO, Government Employees Insurance
02.2020 - 01.2021
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Collaborated effectively with cross-functional teams to resolve complex cases involving multiple lines of business within the organization.
Restaurant Co-Manager
KBP Foods
11.2017 - 08.2019
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food and labor cost on a daily.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Business Office Associate
Carmax Auto Superstores Inc
11.2016 - 11.2017
- Answered and managed multi-line phone system while recording accurate messages.
- Processed customer rebate reconciliation, loan payments, and title fees.
- Assisted finance companies by clearing stipulations and securing funding of car loans.
- Addressed and resolved customer issues empathetically and professionally.
- Handled accounts payable functions.
- Reviewed and processed documents associated with customer's vehicle purchase.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Assistant Manager
Kentucky Fried Chicken, KFC
09.2013 - 11.2016
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food and labor cost on a daily.
- Ensure excellent operations in: quality, service and cleanliness throughout each day without supervision.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Northbrook Senior High School
Houston, TX2012
Skills
- Clinical Documentation
- Direct Patient Care
- Vitals monitoring
- HIPAA Compliance
- Nursing Assistance
Certification
- First Aid/CPR Certified
- Satori Alternatives to Managing Aggression (SAMA) Certified
Timeline
Psychiatric Technician
Harris Health System - Ben Taub General Hospital
03.2023 - Current
Patient Access Representative
Harris Health System - Ben Taub General Hospital
05.2021 - 03.2023
Patient Scheduling Representative
Geisinger Lewistown Hospital
01.2021 - 05.2021
Insurance Claims Specialist
GEICO, Government Employees Insurance
02.2020 - 01.2021
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
08.2019 - 02.2021
Restaurant Co-Manager
KBP Foods
11.2017 - 08.2019
Business Office Associate
Carmax Auto Superstores Inc
11.2016 - 11.2017
Assistant Manager
Kentucky Fried Chicken, KFC
09.2013 - 11.2016
High School Diploma -
Northbrook Senior High School
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