Summary
Overview
Work History
Education
Affiliations
Timeline
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Keira Norton

Emmaus,PA

Summary

Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Excels in communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow.

Overview

5
5
years of professional experience

Work History

Assistant Hairstylist

Changes for Hair
Whitehall, PA
11.2024 - Current
  • Shampoo customers before haircuts and answered basic questions about services and products to promote customer loyalty.
  • Blow-dry, flat iron, curl and style clients' hair.
  • Perform basic administrative work, including answering phone and setting appointments.
  • Organize salon supplies including tools, combs, brushes, towels.
  • Treat customers to shampooing and head massage to promote loyalty.

Hostess

House and Barn
Emmaus, PA
05.2024 - 09.2025
  • Provided menus to customers and answered questions regarding menu items.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Accommodated guests with children to promote comfortable dining experience.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Resolved any customer complaints or issues quickly and professionally.
  • Accurately recorded customer information into reservation system.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Escorted guests to seating area with a friendly, welcoming environment

Ice Cream FOH/BOH Team Member

TG Countryside
Emmaus, PA
03.2021 - 05.2024
  • Took and fulfilled orders pleasantly with customers and promoted positive image for business.
  • Prepared sundaes, milkshakes, and other frozen treats according to customer specifications.
  • Suggested additional items or upgrades to customers' orders based on their preferences.
  • Ensured the ice cream serving equipment was properly cleaned and maintained.
  • Cleaned counters, tables and fountain equipment, following quality checkpoints.
  • Recommended flavor combinations and desserts to customers, enhancing their dining experience.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Created a positive environment amongst my coworkers

Education

High School Diploma -

Emmaus High School
Emmaus, PA
06-2024

Cosmetology License - Cosmetology

Metro Beauty Academy
Trexlertown, PA

Affiliations

  • Assist/subsitute teach at Accent School of Dance (4 years)
  • Member of a nationally ranked high school dance team (3 years)
  • Member of competitive dance team at Accent School of Dance (2 years)

Timeline

Assistant Hairstylist

Changes for Hair
11.2024 - Current

Hostess

House and Barn
05.2024 - 09.2025

Ice Cream FOH/BOH Team Member

TG Countryside
03.2021 - 05.2024

High School Diploma -

Emmaus High School

Cosmetology License - Cosmetology

Metro Beauty Academy

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Keira Norton