Keira Pennington
Chipley,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Professional Dog Groomer
Self Employed Services
09.2017 - Current
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Met with clients to discuss cut and style preferences prior to caring for animals.
Dog Groomer/Kennel Technician
Wagz Boutiques
03.2016 - 10.2017
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Veterinary Technician
Best Friends Pet Doctor
01.2014 - 03.2016
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Dog and Cat Department Manager/Customer Service Representative
Petco Animal Supplies Stores Inc.
06.2009 - 06.2013
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed overstocking, restocking and inventory control procedures during shift.
Education
Associate of Applied Science - Veterinary Technology
Broadview University
West Jordan, UT12.2010
Skills
- Client Relationships
- Critical Thinking
- Teamwork and Collaboration
- Information Collection and Recording
- Customer Service
- Customer Communication
- Customer Satisfaction
- Social Perceptiveness
Timeline
Professional Dog Groomer
Self Employed Services
09.2017 - Current
Dog Groomer/Kennel Technician
Wagz Boutiques
03.2016 - 10.2017
Veterinary Technician
Best Friends Pet Doctor
01.2014 - 03.2016
Dog and Cat Department Manager/Customer Service Representative
Petco Animal Supplies Stores Inc.
06.2009 - 06.2013
Associate of Applied Science - Veterinary Technology
Broadview University
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