Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keira Perrault

Champlin

Summary

Dynamic and results-oriented professional with extensive experience at Maple Tavern, adept in seating coordination and guest complaint resolution. Excelled in maintaining high-volume dining efficiency and enhancing guest relations through exceptional communication and interpersonal skills. Proven track record in improving dining area readiness and customer service standards, training new staff, and managing complex seating arrangements.

Overview

2
2
years of professional experience

Work History

Hostess

Maple Tavern
05.2023 - 11.2024
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers and food runners with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Bus tables, and took bus bins back to kitchen, washed silverware and folded it as well. Also washed cups and occasionally plates.
  • Wiped down menus
  • Cleaned bathrooms, reloaded the toilet paper and soap when it ran out.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Seated patrons based on guest preferences and seating availability.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Sold gift cards to gusts
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Champlin Park High School
Champlin
06-2026

Skills

  • Guest complaint resolution
  • Dining area maintenance
  • Seating coordination
  • Dining room management
  • High volume dining
  • Customer service
  • Table setting arrangements
  • Payment processing
  • Table bussing
  • Cleaning and sanitation
  • Menu presentation
  • Phone etiquette
  • Guest engagement
  • Customer service expertise
  • Positive and professional
  • Food running
  • Strong interpersonal skills
  • Guest seating
  • Guest relations
  • Safe food handling
  • Takeout order processing
  • Exceptional communication
  • Interactive communication skills

Timeline

Hostess

Maple Tavern
05.2023 - 11.2024

Champlin Park High School

Similar Profiles

CREATE PROFILE
Keira Perrault