Keira Price
Columbia,SC
Overview
5
5
years of professional experience
Work History
Warranty Specialist
Nissan North America, Inc.
08.2022 - 02.2024
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
- Streamlined the warranty process for faster claim resolution and better customer experience.
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
- Conducted thorough investigations of product failures, identifying root causes and implementing corrective actions to prevent recurrence.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
Customer Support Specialist II
General Motors Co
08.2021 - 07.2022
- Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners.
- Serve as the product experts for electric vehicles and additional EVs in the future
- Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions
- Take ownership of customer interaction and ensure that all customer questions are answered
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Quality Assurance Analyst
Peco Convergent
11.2018 - 05.2020
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Mentored and coached team members on QA topics and strategies.
Education
Bachelor of Science - Communications Technologies
Strayer University
Washington, DC05.2026
Skills
- MainFrame
- Claims Processing
- Claims adjustment
- Coverage Determination
- Insurance Claim Forms Review
- Payment and Investigation Escalations
- Live chat support
- CRM Software
- Ticket management
- Information Security
- Audit Compliance
- Auditing Techniques
- Complex Computation
Timeline
Warranty Specialist
Nissan North America, Inc.
08.2022 - 02.2024
Customer Support Specialist II
General Motors Co
08.2021 - 07.2022
Quality Assurance Analyst
Peco Convergent
11.2018 - 05.2020
Bachelor of Science - Communications Technologies
Strayer University
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