Keira Russell
Kannapolis,NC
Summary
Dynamic customer service professional with over 15 years of experience fostering positive client relationships and enhancing customer satisfaction. A strong passion for engaging with people drives a commitment to delivering exceptional service across diverse environments. Proficient in various aspects of customer support, bringing a wealth of knowledge and skills that significantly contribute to team success. Eager to leverage expertise to add value and drive results for the company.
Overview
7
7
years of professional experience
Work History
Flagger
Phoenix Spirit Group
02.2025 - Current
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Used flagging tools such as stop and slow paddle and red flag.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Accustomed to nighttime flagging in high traffic areas.
- Maintained a strong knowledge of state-specific traffic laws and regulations related to flagging operations, ensuring compliance within the workplace.
- Adapted quickly to changing circumstances, such as inclement weather or last-minute schedule adjustments, ensuring smooth traffic flow at all times.
- Controlled flow of automotive traffic under direction of project supervisor.
- Collaborated with project managers and supervisors to develop site-specific traffic management plans based on project requirements and potential hazards.
- Participated in daily safety briefings, reinforcing awareness of potential hazards and discussing best practices for accident prevention among team members.
- Collaborated with law enforcement officers to enforce speed limits in construction zones, contributing to overall site safety.
- Supported crew members in emergency situations by quickly implementing incident management procedures for optimal response times.
- Warned construction crews of approaching vehicles that failed to stop in effort to prevent injuries and accidents.
- Conducted regular equipment inspections to ensure all signaling devices were fully functional and met regulatory standards.
Lead CSR
Circle K Corp
09.2023 - 11.2024
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Front End Tie Up
Damiler
02.2023 - 05.2023
- Assisting with truck duties in an assembly line.
- Performing physically demanding manufacturing duties.
- Repetitive processes, moderate to heavy lifting, the use of machinery, and following standardized work procedures.
- Actively participating in improving work area in terms of safety, quality, attendance, and productivity.
- 40 hours/Week
Customer Service Advisor
Jiffy Lube
08.2022 - 01.2023
- Analyze, comprehend, and recommend financial objectives that increase sales and service results.
- Understand vehicle safety rules, operations manuals, and maintenance instructions.
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, as well as be able to speak effectively with our guests and other Teammates.
- Maintain cleanliness protocols at service center.
- 40 hours/Week
Assistant Manager/ Ticket Clerk
Ben Mynatt Chevrolet
02.2021 - 01.2022
- Communicate with members adhering to performance agreement standards.
- Performed comprehensive maintenance on vehicles.
- Ensured precise handling of monetary operations.
- Managed store operations during opening and closing shifts.
- Maintained a 40-hour work schedule weekly to ensure productivity.
Appointment Clerk
R&L Carriers
12.2020 - 01.2021
- Presents positive, energetic, outgoing impression to each customer while demonstrating a positive and enthusiastic attitude toward job and company.
- Display professional phone etiquette.
- Data Processing- Entry-level skills.
- Proficient time management and organization skills and practices.
- Computer knowledgeable- Internet basics, computer security practices, touch typing, learning and working with company computer related applications, tools, and programs.
- Completed 40-hour workweek consistently.
Public Area Attendant
Great Wolf Lodge
02.2019 - 08.2019
- Vacuums, dusts, and cleans public areas including, but not limited to floors, carpets, restrooms, waterpark area, elevators, windows, and doors.
- Ensure elevator areas are free of debris.
- Empties waste receptacles in common areas.
- Reads and comprehends material safety data sheets for all chemicals and use them according to directions.
- 40 hours/Week
Education
CNA - undefined
Catawba College
01.2005
GED - undefined
CVCC
01.1992
Skills
- Ability to communicate accurate and detailed information to teammates, customers, and clients
- Experience in leadership, delegating tasks, and providing morale to a team
- Ability to successfully present and organize data and meet deadlines
- Sales oriented professional with expertise in customer service, networking, and retention
- Proficient in 10-key, 50 WPM
- 10 years of customer service
Timeline
Flagger
Phoenix Spirit Group
02.2025 - Current
Lead CSR
Circle K Corp
09.2023 - 11.2024
Front End Tie Up
Damiler
02.2023 - 05.2023
Customer Service Advisor
Jiffy Lube
08.2022 - 01.2023
Assistant Manager/ Ticket Clerk
Ben Mynatt Chevrolet
02.2021 - 01.2022
Appointment Clerk
R&L Carriers
12.2020 - 01.2021
Public Area Attendant
Great Wolf Lodge
02.2019 - 08.2019
CNA - undefined
Catawba College
GED - undefined
CVCC
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