Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Keira Spain

Cleveland,OH

Summary

Spent time working in multiple work environments including fast food, restaurants, cafes, retail, private coaching, and more. These roles taught many life skills but enhanced customer connection skills, as well as money handling. Some strengths in a professional environment are the ability to connect with others, their leadership abilities, and multitasking.

Overview

2
2
years of professional experience

Work History

Server and Expo

Driftwood
11.2022 - Current
  • Served lunch and dinner to up to 200 people per shift
  • Memorized almost 50 menu items including rotating specials and gave customized recommendations
  • Memorized drink menus and drink components to better describe our different wines, beers, cocktails, etc
  • To up to a hundred customers a night
  • Learned and recommended food and wine pairings to guests
  • Managed expo line and up to 50 tickets at a time while managing ticket times
  • Delivered food and drinks to guests swiftly
  • Mastered multitasking while also paying attention to detail
  • Recommended food and drinks themed to different shows to many guests coming and going to shows
  • Managed up to 8 tables at a time while making sure guests were on time to different shows.

Barista

Starbucks
07.2022 - Current
  • Memorized over 50 menu items and prepared food and beverages and served up to 200 people per shift
  • Took orders, helped customers make selections, made conversation, and handled money while managing incoming flow of customers throughout the morning even in high-volume periods
  • Defused volatile customer interactions calmly while upholding safety policies while working in a high incidence location
  • Built rapport with both regular and new customers daily and made connections with many people.

Education

Bachelors of arts - Psychology, Criminology, and Pre-Occupational Therapy

Cleveland State University
Cleveland, OH
02.2024

Diploma -

North High School
Eastlake, OH
05.2022

Skills

  • Ability to Multitask
  • Ability to Work Under Pressure
  • Customer Service
  • Fast Learner
  • Leadership Skills
  • Good with Money

Volunteer Experience

Cleveland, 06/01/23, Present, Volunteering at different programs for children and young adults with Down syndrome (2 years), Spent time volunteering babysitting at a public food bank (2 years), Have over 600 hours of community service volunteer hours

Timeline

Server and Expo

Driftwood
11.2022 - Current

Barista

Starbucks
07.2022 - Current

Bachelors of arts - Psychology, Criminology, and Pre-Occupational Therapy

Cleveland State University

Diploma -

North High School

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Keira Spain