Keira Stonum
Rosharon,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
18
18
years of professional experience
Work History
Lead Technical Support Specialist
Chenega security-Jsc Nasa
2021.10 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Director
Children's Choice Learning Center
2019.09 - 2021.01
- Direct and maintain daily activities of the business
- Overseeing budgets, and ensuring that the day-to-day business runs smoothly
- Provide duties of Office Administration.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Teacher's Assistant
Sienna Montessori School
2008.05 - 2013.01
- Assist in creating lesson plans, documenting progress of students, and overseeing lesson preparations
- Work with students of all ages
- (Infants-After-Schoolers)
- Office Work: answering phones, filing paperwork, making copies, accepting tuition payments.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Manager
Famous Footwear
2006.06 - 2007.08
- Support manager in daily operations
- Supervise a group of 6-8 employees
- Maintain cash register / make deposits to bank.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
College -
Lamar University
05.2006
High School Diploma -
L.V. Hightower High School
06.2003
Skills
- Customer Support
- Escalation Handling
- Security Protocols
- Customer Service
- Desktop support
- Remote Support
- Ticket management
- Product Troubleshooting
- Technical issues analysis
- Service support
- Issue Troubleshooting
- Technical Troubleshooting
- Customer service expert
- Microsoft Outlook
- Complaint resolution
- Hardware upgrades
- Technical Support
- Teamwork and Collaboration
Timeline
Lead Technical Support Specialist
Chenega security-Jsc Nasa
2021.10 - Current
Assistant Director
Children's Choice Learning Center
2019.09 - 2021.01
Teacher's Assistant
Sienna Montessori School
2008.05 - 2013.01
Assistant Manager
Famous Footwear
2006.06 - 2007.08
College -
Lamar University
High School Diploma -
L.V. Hightower High School
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