Keira Wallace

I am excited to apply for the Customer Support Agent position at DoorDash, as advertised on your careers site. As a 20-year-old from Maryland, native with a passion for seamless service and a proven track record in fast-paced customer interactions, I am eager to bring my insider knowledge of DoorDash Dashing operations to your team. My hands-on experience as a Dasher, combined with my early dive into customer service, has equipped me with the empathy and efficiency needed to resolve queries swiftly and keep customers coming back.

During my year as a DoorDash delivery driver, I managed over 50 orders weekly in the Baltimore/ DC area, consistently earning good ratings by prioritizing accuracy, timeliness, and friendly communication. This role honed my ability to troubleshoot whether rerouting deliveries during traffic snarls or addressing order discrepancies via the app, skills that directly translate to supporting customers remotely. I understand the frustrations users face, from delayed arrivals to app glitches, because I’ve been on the front lines, ensuring every delivery felt personal and reliable.

Prior to that, from ages 16 to 19, I served as a Customer Service Associate for a local small family business, handling inbound calls, resolving complaints, and upselling services to build lasting client relationships. In this role, I managed high-volume call days with zero escalations, developing a calm, solution-oriented approach that turned potential issues into positive outcomes. My high school diploma further solidified my foundation in communication and problem-solving, preparing me for the dynamic environment at DoorDash.

What draws me to DoorDash is commitment to innovation in food delivery, and I’m ready to contribute my enthusiasm and quick-learning mindset to your support team. I am confident that my blend of real-world DoorDash experience and customer-centric attitude will make me a valuable addition to your team.

Thank you for considering my application. I would welcome the opportunity to discuss how my background aligns with DoorDash’s goals. I am available at your earliest convenience for an interview and can be reached at (301)-256-8970 or VIA email 260kewal@gmail.com.

Sincerely,

Keira Wallace