Keirajone Cooper
Dallas,Texas
Summary
Dedicated and motivated professional committed to ensuring customer satisfaction and driving company success. Skilled in establishing strong rapport with clients, fostering positive relationships, and delivering exceptional service. Known for reliability and a strong work ethic, with the ability to effectively manage time and prioritize tasks.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Chewy.com
Remote
02.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Owner
Trea-Tots Daycare
01.2020 - Current
- Company Overview: Owner
- Set, enforced and optimized internal and external policies to maintain responsiveness to demands
- Monitor security at events and handle incidents calmly
- Mitigated business risks by working closely with staff members and assessing performance
- Owner
Customer Service Representative
Arise Communications
Remote
12.2018 - 06.2023
- Company Overview: WFH- Independent Call Center
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Organized and oversaw assignments, planning and coordinating outsourced events
- WFH- Independent Call Center
Education
Nutrition/Health -
Richland College
Texas08.2017
Physical Therapy -
Langston University
Oklahoma08.2016
Duncanville High School
Duncanville, TX2015
Skills
- Strong communication skills
- Proficient in learning remote communication tools
- Analytical mindset
- Attention to detail
- Ability to work independently
- Empathy
- Patience
- Conflict & Resolution
- Adaptability
- Ability to work in a fast-paced environment
- Active Listening
Awards
- Voyage Dallas Business Spotlight Interview
- Canvas Rebel Business Spotlight Interview
- Shoutout Business Spotlight Interview
Personal Information
Title: Small Business Owner
Affiliations
- OneByOneMentoring Non-Profit Ambassador
- NS Youth Squad Coordinator
Timeline
Customer Service Representative
Chewy.com
02.2024 - 05.2024
Owner
Trea-Tots Daycare
01.2020 - Current
Customer Service Representative
Arise Communications
12.2018 - 06.2023
Nutrition/Health -
Richland College
Physical Therapy -
Langston University
Duncanville High School