Keirra Franklin
Memphis,TN
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Shift Manager
Krystal's Restaurant
Memphis, TN
03.2022 - 06.2024
- Ensured compliance with food safety regulations and quality standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Responded quickly and effectively to emergency situations as they arose.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
Cashier Team Lead
Krogers Grocery Store
Memphis, TN
01.2023 - 04.2024
- Identified discrepancies between actual sales figures and expected totals.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Coordinated with other departments when additional support was needed during peak hours.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
Education
Associate of Arts - Medical Assisting
Concorde Career College
Memphis, TN07-2024
Skills
- Schedule oversight
- Equipment Troubleshooting
- Quality Assurance
- Staff Development
- Inventory Control
- Team Development
Timeline
Cashier Team Lead
Krogers Grocery Store
01.2023 - 04.2024
Shift Manager
Krystal's Restaurant
03.2022 - 06.2024
Associate of Arts - Medical Assisting
Concorde Career College
Similar Profiles
Marcus WatkinsMarcus Watkins
Cook at Krystal's RestaurantCook at Krystal's Restaurant
Marcus Evans Jr,Marcus Evans Jr,
Crew Member at Krystal's RestaurantCrew Member at Krystal's Restaurant
Naomi WillisNaomi Willis
Cashier at Krystal's RestaurantCashier at Krystal's Restaurant
Brittany NealBrittany Neal
Manager at Krystal's RestaurantManager at Krystal's Restaurant
Kierra ThompsonKierra Thompson
Cashier at KrogerCashier at Kroger