Keirra Jackson
Fort Worth,TX
Summary
Experienced Customer Retention Specialist with a focus on delivering exceptional customer service efficiently and courteously. Proficient in new account processing and adept at explaining the features and benefits of products and services to potential customers. Committed to building strong relationships and ensuring customer satisfaction through personalized interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Business Owner
Keylocs
10.2022 - Current
- Took on over 50 new clients men, women, and children for their hair needs.
- Promoted business via social media to generate leads and maximize brand identity
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Distributed business cards outside of salon to generate new business
- Suggested treatments and styles to suit customer appearance and fashion choices
- Increased revenue through effective customer service and inventory management
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health
Patient Access Representative
Solis Mammography
09.2024 - 02.2025
- Answered and managed incoming and outgoing calls for scheduling new and existing patients for their Mammogram or ultrasound needs.
- Managed over 70 incoming and outgoing calls a day.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Handles patient registration, including collecting personal and insurance information, verifying eligibility, scheduling appointments, imputing patient information into system, and ensuring a smooth patient experience at the facility, essentially acting as the first point of contact for patients coming in for a mammogram.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records, in compliance with HIPPA.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
Senior Accounts Manager
Walmart.com
12.2020 - 08.2021
- Sold new products and services and developed new accounts to maximize revenue potential.
- Managed over 40 calls, and emails a day to assist with Walmart's customers and their orders.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Ensured customer's complaints were resolved in a timely manner.
Senior Account Manager
ADT Security Services
02.2018 - 02.2019
- Worked with ADT customers to develop the best needs for their business and home security
- Managed over 40 calls a day to assist customers with their home security needs.
- Retained our customers with benefits of service and new incentives that could help their budget but continue to drive sales
- Communicated effectively with customers ensuring all their needs were met with me
- Applied strong analytical skills to identify loyalty opportunities, and Customer relations made key recommendations based on the data and what would work best for customers
- Guided the customer to the best security system for their home needs
Senior Retention Account Manager
Comcast Cable
04.2015 - 03.2017
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Comcast Customer Service Account Executives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services. Managed over 50 calls a day.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Received training and certification from Comcast to represent brand, explain technical functions of cable services and guide product selection by customers
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers
Customer Service /back room Stock Team
Target
10.2014 - 02.2015
- A position with numerous responsibilities, backroom stocker, order puller, cashier, and truck unloader
- Additional job duties include stocking shelves, maintaining a clean work environment, assisting in sales, and performing cashier responsibilities
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisors of discrepancies
- Greeted customers and directed to requested products
- Kept all aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
Capital One Customer Care
Sitel
01.2013 - 08.2014
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Responded to customer requests for products, services and company information
- Assisted with helping customers choose the right credit cards and or debit cards for their needs
- Provided primary customer support to internal and external customers in a fast-paced environment
Memory Care Director Assistant
BeeHive Assisted Living
03.2012 - 05.2014
- Conducted tours of the facility to prospective residents and families
- Communicated effectively with family members on a regular basis regarding care, issues and overall health of loved ones
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OBRA, payroll and benefits administration and general liability
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for compliance with associated regulations
- Ordered all pharmacy supplies and kept check on inventory levels
- Educate staff and residents' families about dementia
- Partnered with local community members to offer new engagement opportunities for our residents
- Participate in ongoing dementia training along with staff
Cashier Sales Associate
Sears
09.2010 - 02.2013
- Responsible for assisting customers with checking out their items
- Cleaning and taking care of the cash wrap, taking care of the store merchandise, as well as selling the Sears card/credit cards
- Trained to use PDA for mark downs, labels, and in the back Stockroom
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
Education
A.A Of Arts - Business
Tarrant County College
Hurst, TX05.2019
Skills
- Customer Engagement
- Revenue Growth Strategies
- Sales Strategy Development
- Accurate Cash Management
- Critical Analysis
- Strategic Account Oversight
- Cash Handling Expertise
- Strategic Leadership
- Financial Accounting
- Cybersecurity Management
- Network Security Proficiency
- Strong Task Coordination
- Organized Materials Logistics
- Guest Relations Management
- Professional Telephone Communication
Certification
CPR/First Aid
Assessments
Customer service, Proficient
Timeline
Patient Access Representative
Solis Mammography
09.2024 - 02.2025
Independent Business Owner
Keylocs
10.2022 - Current
Senior Accounts Manager
Walmart.com
12.2020 - 08.2021
Senior Account Manager
ADT Security Services
02.2018 - 02.2019
Senior Retention Account Manager
Comcast Cable
04.2015 - 03.2017
Customer Service /back room Stock Team
Target
10.2014 - 02.2015
Capital One Customer Care
Sitel
01.2013 - 08.2014
Memory Care Director Assistant
BeeHive Assisted Living
03.2012 - 05.2014
Cashier Sales Associate
Sears
09.2010 - 02.2013
A.A Of Arts - Business
Tarrant County College
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