Summary
Overview
Work History
Education
Skills
References
Timeline
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Keirra Mclaughlin

St Cloud,FL

Summary

I'm a forward-thinking professional with proven history of leadership, planning and problem solving. I'm adept at collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. I'm a seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. I heave a strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. I possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Circle K
Saint Cloud, FL
02.2022 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Waitress Supervisor

Yianni's Diner
Melbourne, FL
01.2023 - 11.2023
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Resolved customer complaints in a timely manner with professionalism.
  • Created daily shift schedules for waitstaff according to business needs.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Developed weekly specials and promotional items to increase sales revenue.
  • Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
  • Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
  • Analyzed financial reports such as sales data and labor costs for management review.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Assisted bartenders when needed during peak hours or when short staffed.

Education

High School Diploma -

James Madison High School
Brooklyn, NY
01-2025

Skills

  • Task Delegation
  • Employee Performance Evaluations
  • Employee Scheduling
  • Operations Management
  • Cost Reduction
  • Recruiting and interviewing
  • Product and service knowledge
  • Team motivation
  • Sales monitoring
  • Schedule oversight
  • Sales Reporting
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Workload Management
  • Customer rapport
  • Compliance understanding
  • Employee performance evaluation
  • Money Handling
  • Budgeting and finance
  • Staff Management
  • Marketing knowledge
  • Customer Relationship Management (CRM)
  • Employee engagement
  • Orientating and training
  • Contract Management
  • Google Drive
  • Staff Development
  • Retail Operations
  • Retail Operations Management

References

References available upon request.

Timeline

Waitress Supervisor

Yianni's Diner
01.2023 - 11.2023

Assistant Manager

Circle K
02.2022 - Current

High School Diploma -

James Madison High School
Keirra Mclaughlin