Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keirra Tucker

Hollywood,FL

Summary

Accomplished and energetic individual with a solid history of achievement in being a motivated leader with strong organizational and prioritization abilities. Areas of expertise include active listening, problem-solving, reading comprehension, and, excellent customer service skills with a track record of achieving exceptional results.

Overview

14
14
years of professional experience

Work History

Patient Access Representative

Memorial Healthcare System
07.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Verified completeness and accuracy of patient’s information for documentation in EMR system
  • Scheduled follow up visits for patients
  • Received and processed visitors complaints to help improve hospital services

Patient Financial Services Representative

Memorial Regional Hospital
10.2021 - 07.2023
  • Prepared daily financial journal with bank deposit and necessary paperwork to send to centralized billing for record purposes.
  • Exhibited proactive customer service skills by resolving patient concerns regarding billing and collections.
  • Verified patient identities, provided patients with appropriate information and intake forms and obtained necessary signatures.
  • Interpreted medical codes and reviewed documentation on procedures, tests and surgeries prior to submitting bills to third party carriers.
  • Explained financial policies and available resources for alternative payment arrangements for patients and families.
  • Confirmed insurance eligibility benefits for services rendered and documented details in patient records.
  • Entered payments and charges for services rendered and performed daily payment and charge resolution.
  • Performed pre-registration and registration processes, verified insurance coverage and obtained authorizations and notifications.
  • Established repayment schedules that worked with the customer's financial situation.
  • Notified customers of payment obligations via telephone calls, professional mailings and personal visits.
  • Maintained current administrative records with personal and financial data for each account.
  • Collected payments, updated accounts and notified customers of additional responsibilities.
  • Addressed concerns quickly to avoid lasting issues.
  • Helped team complete assignments to meet goals.

Milk Technician

Joe DiMaggio Children's Hospital
07.2019 - 10.2021
  • Accurately calculate human milk And formulas additives based on order and mixes appropriately.
  • Reviews infant feeding orders and clarifies them with patient care team.
  • Collect breastmilk and ensure proper labeling in storage.
  • Monitor inventories of patient specific milk deposit.
  • Monitors temperatures and functions of each Freezer and refrigerator in the milk room and reports concerns to leadership.
  • Follows food safety guidelines in the milk on As well as maintaining stock of preparation supplies.
  • Utilize computerized inventory System And escalates any issues for concerns to leadership.

Cashier Team Lead

Ross Dress for less
05.2013 - 02.2016
  • Monitored customer flow and adapted cashier assignments to minimize wait times.
  • Observed cashiers to spot performance issues, security problems and unauthorized behaviors.
  • Maintained adequate cash and change on hand for cashiers.
  • Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
  • Opened up and operated cash register to relieve long lines at peak shopping times.
  • Scanned and checked product prices on request.
  • Processed daily receipts for purchases, refunds and exchanges.
  • Reconciled excess cash on hand to maintain security standards and prevent losses.
  • Kept cashiers stocked with paperwork for loyalty programs, credit card applications and other current promotions.
  • Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution.
  • Cultivated pleasant and cooperative work environment for cashiers.
  • Assisted cashiers in balancing cash tills at close of shift.
  • Managed checkout area and observed customer and cashier interactions and intervened to resolve disputes or provide information.
  • Cut checks to customers or vendors to meet accounts payable needs.
  • Conversed with customers about experiences, needs and upcoming promotions to maximize brand loyalty.
  • Handled exchanges and returns and escalated customer complaints according to company policy.
  • Set up and broke down cash drawers daily, counted funds, identified total discrepancies and resolved problems with cashiers.
  • Scheduled breaks for cashiers during shifts and timed returns to maintain coverage.

Cashier

Clipper Cafe
01.2017 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier Assistant

Family Dollar
01.2017 - 01.2018
  • Assisted supervisor in controlling customer flow and backed up lines to minimize wait times and optimize customer experience.
  • Maximized sales potential through proper procedures for rotating, stocking and merchandising products.
  • Greeted incoming customers and offered immediate assistance with locating store items, navigating spaces, or resolving issues.
  • Monitored associate productivity with POS productivity metrics to better target training and coaching techniques.
  • Supervised product recovery activities and maintenance of front-end lanes and cash wrap.
  • Taught cashiers how to spot signs of theft or fraud.
  • Promoted credit, rewards and gift card programs to customers.
  • Set up drawers before shifts and counted totals after close-out.
  • Kept store areas clean, supplies stocked and checkout stations professional with regular monitoring and direction of team activities.
  • Trained and supported cashiers with daily completion of checkout procedures.
  • Assisted customers to locate hard-to-find items.
  • Used excellent upselling and communication skills to boost sales of target items.
  • Helped customers transport heavy items after purchase.
  • Greeted customers and helped to create welcoming atmosphere.
  • Engaged customers, built connections and maintained positive attitude.
  • Restocked shelves with current merchandise and arranged attractive, eye-catching displays.
  • Received cash and card payments in line with store's cash handling policy.

Food Service Assistant

Cashier/Runner
06.2011 - 06.2013
  • Practiced safe food-handling practices and observed all sanitation protocols.
  • Served food during planned meal schedules while observing procedures.
  • Replenished ingredients to maintain stock levels for food preparation demands.
  • Reduced waste by closely following recipes to batch-prepare food.
  • Instructed new team members in quality food preparation to fulfill planned menu.
  • Helped streamline workflows by organizing kitchen workstations and tools.
  • Transported food and nutrition supplies to designated areas within facility or cafeteria.
  • Cleared prep tables, service counters and steam tables for kitchen staff usage.
  • Cleaned and sanitized surfaces and equipment before and after meal services.
  • Answered questions about preparation methods and nutrition requirements while serving food.
  • Prepared required food portions to fulfill high-volume orders.
  • Readied, assembled and delivered patient meal trays in medical facility environment.
  • Documented daily work performed and logged ingredients used to support inventory control.
  • Broke down, cleaned and sanitized work stations before meal service.
  • Helped customers build menus with recommendations to match different events.
  • Unloaded and broke down deliveries, stocked cases and rotated cooler products.
  • Handled, prepared and transported products correctly to minimize loss and meet customers' needs.
  • Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient.
  • Maintained correct assortment of products and optimal product quality at deli counter and on sales floor.
  • Maintained established inventory levels and ordered stock to keep ingredients at optimal levels.
  • Kept products properly rotated and stored to meet quality requirements.
  • Cleaned workstations, storage areas and kitchen equipment to minimize contamination and illness risks.

Real Estate Assistant

Remax Executive
06.2012 - 08.2012
  • Organized and coordinated showings and managed follow up feedback.
  • Obtained necessary signatures on listing agreements and disclosures.
  • Categorized leads according to client needs, timelines and property searches.
  • Coordinated and maintained sales, purchase, land and lease contracts using [Software].
  • Analyzed current trends to determine competitive market prices.
  • Copied and distributed printed material to meet office needs.
  • Maintained efficient office environment by routing incoming and outgoing mail.
  • Guaranteed payroll accuracy by tracking time, calculating extras and updating forms.
  • Oversaw appointment scheduling and calendar maintenance for [Number]-member team.
  • Updated office calendar with new meetings, events and appointments to avoid overbooking.
  • Adapted to business' administrative needs to facilitate productive workflow.
  • Scheduled, confirmed and rearranged internal meetings.
  • Ordered office supplies to meet functional needs.
  • Handled day-to-day needs and special projects with good multitasking and research skills.
  • Received and directed incoming calls to appropriate personnel.
  • Documented payments and expenses to keep financial records current.
  • Addressed inquiries within area of expertise, escalating when necessary.

Education

High School Diploma - undefined

Hallandale High School
Hallandale Beach, FL
06.2014

Skills

  • Customer & Personal service excellence
  • Active Listening
  • Complex Problem Solving
  • Computers and Electronics
  • Reading Comprehension
  • Monitoring
  • Active Learning
  • Chemistry

Timeline

Patient Access Representative

Memorial Healthcare System
07.2023 - Current

Patient Financial Services Representative

Memorial Regional Hospital
10.2021 - 07.2023

Milk Technician

Joe DiMaggio Children's Hospital
07.2019 - 10.2021

Cashier

Clipper Cafe
01.2017 - 07.2019

Cashier Assistant

Family Dollar
01.2017 - 01.2018

Cashier Team Lead

Ross Dress for less
05.2013 - 02.2016

Real Estate Assistant

Remax Executive
06.2012 - 08.2012

Food Service Assistant

Cashier/Runner
06.2011 - 06.2013

High School Diploma - undefined

Hallandale High School

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