Summary
Overview
Work History
Skills
Timeline
CustomerServiceRepresentative
Keirra Womack

Keirra Womack

Sarcoxie,MO

Summary

Attentive retail professional brings Number years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Area of expertise and Area of expertise. People- and service-oriented leader with positive attitude and remarkable work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

3rd Key Holder

Dollar General
04.2022 - 06.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Sales Representative

CSLLC
02.2023 - 03.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated new leads through networking and attending industry events.

Food Service Worker

Simone’s Drive In
08.2017 - 10.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Skills

  • Computer literacy
  • Promotional planning
  • Attention to detail
  • Scheduling flexibility
  • Cash handling accuracy
  • Store maintenance
  • Staff training
  • Time management
  • Customer service excellence
  • Task prioritization
  • Product knowledge
  • Decision making
  • Team leadership
  • Creative thinking

Timeline

Sales Representative

CSLLC
02.2023 - 03.2023

3rd Key Holder

Dollar General
04.2022 - 06.2023

Food Service Worker

Simone’s Drive In
08.2017 - 10.2021

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Keirra Womack