Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keirstan Rowe

Pasadena,MD

Summary

Reliable and competent Medical Billing professional with exceptional data entry and customer service skills. Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems. Successful at coordinating medical records in support of open claims. Detail-oriented and methodical in gathering and sorting documents. Caring and attentive to client needs.

Overview

9
9
years of professional experience

Work History

Sales Associate

Kohls
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

TJ MAXX
03.2022 - 12.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

PSE Clerk

Post Office
09.2015 - 08.2016
  • Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
  • Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
  • Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
  • Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
  • Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
  • Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
  • Loaded and unloaded shipping containers and vehicles.
  • Sorted mail according to size, shape and destination.
  • Prepared reports to track mail volumes, fees and other related data.

Sales Associate

Gander Mountain
07.2014 - 08.2015
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Certification - Medical Billing And Coding

MedCertify
02.2024

High School Diploma -

Whiteland Community High School
05.2014

Skills

  • Sales Development
  • Client Account Management
  • Customer Needs Assessment
  • Contract Preparation
  • Exceptional Customer Service
  • Cash Register Operation
  • Time Management
  • Teamwork and Collaboration
  • Merchandise Display
  • Customer Service
  • Retail Merchandising
  • Merchandising and Display

Timeline

Sales Associate

TJ MAXX
03.2022 - 12.2023

PSE Clerk

Post Office
09.2015 - 08.2016

Sales Associate

Gander Mountain
07.2014 - 08.2015

Sales Associate

Kohls

Certification - Medical Billing And Coding

MedCertify

High School Diploma -

Whiteland Community High School

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Keirstan Rowe