Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keirsten Akata

Cordova,TN

Summary

A diligent individual with a strong background in retail sales and customer engagement, consistently demonstrating success in driving store sales and enhancing customer satisfaction. Effective communication and in-depth product knowledge have built strong customer relationships and increased sales. Problem-solving skills and teamwork ability enable meeting customer needs and consistently achieving sales targets.

Overview

10
10
years of professional experience

Work History

Secretary

Southwind High School
10.2022 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Accounting Clerk

Delta Foremost Chemical Corporation
09.2019 - 10.2022
  • Input high volume of daily invoices with consistent accuracy
  • Maintain accurate and complete documentation to facilitate accounting and filing functions
  • Report financial data and updated financial records in ledgers and journals
  • Applies proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Identifies and resolved internal accounting variances, promoting data accuracy
  • Maintain accounting records utilizing in-house and client systems
  • Provides general clerical and secretarial support for programs and project
  • Identifies issues or problems and seek assistance from higher level personnel or management
  • Maintains efficient record-keeping systems
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments
  • Reported financial data and updated financial records in ledgers and journals
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements
  • Maintained clean and organized files by keeping accounts payable records up-to-date
  • Managed multiple tasks and met time-sensitive deadlines

Sales Receptionist

Delta Foremost Chemical Corporation
03.2018 - 09.2019
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution
  • Routed incoming mail and messages to relevant personnel without delay
  • Scheduled hotel reservations for off-site sales representatives and booked flights for staff teams
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Operated multi-line telephone system to independently handle many calls each day
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Collected and distributed messages to team members and managers to support open communication and high customer service

Central File Clerk

Delta Foremost Chemical Corporation
09.2015 - 12.2016
  • Implemented improvements to file systems and procedures
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
  • Responded to internal and external requests for information
  • Examined, categorized and sorted incoming documents
  • Maintained physical and computer-based filing systems
  • Located missing file materials to help teams meet project deadlines and avoid lost man-hours
  • Cleaned up files regularly by removing outdated information for archival or disposal
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files

Retail Associate

Dollar General
02.2015 - 09.2015
  • Maintained clean sales floor and straightened and faced merchandise
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Answered questions about store policies and addressed customer concerns
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Helped customers complete purchases, locate items and join reward programs
  • Stocked merchandise, clearly labeling items and arranging according to size or color
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Processed accurate credit, debit, check and cash sales transactions for many customer orders per day
  • Monitored customers for signs of security concerns and escalated issues to management
  • Provided exceptional services and pleasant shopping experiences to retail customers
  • Developed strong rapport with customers and created positive impression of business
  • Answered customer questions about products and services, helped locate merchandise and promoted key items
  • Prioritized helping customers over completing other routine tasks in store
  • Managed efficient cash register operations
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

Education

High School Diploma -

Cordova High School
Cordova, TN

Bachelor of Science - Medical Radiologic Technology

Baptist Memorial College of Health Sciences
Memphis, TN
05.2014

Skills

  • File and database management
  • Recordkeeping
  • Data organization
  • Administrative support
  • File Management
  • Office administration
  • Multi-line Telephone Systems
  • Professional demeanor
  • Customer Service
  • Verbal and written communication
  • Organization

Timeline

Secretary

Southwind High School
10.2022 - Current

Accounting Clerk

Delta Foremost Chemical Corporation
09.2019 - 10.2022

Sales Receptionist

Delta Foremost Chemical Corporation
03.2018 - 09.2019

Central File Clerk

Delta Foremost Chemical Corporation
09.2015 - 12.2016

Retail Associate

Dollar General
02.2015 - 09.2015

Bachelor of Science - Medical Radiologic Technology

Baptist Memorial College of Health Sciences

High School Diploma -

Cordova High School

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Keirsten Akata