Keirsten Armant
Summary
Experienced professional adept at managing confidential information and providing comprehensive administrative support. Possess a strong background in equipment technical analysis, and hardware and software installation and configuration. Motivated professional with extensive experience in customer service, sales and administrative tasks. Demonstrates outstanding customer service and order management skills, with a commitment to policy compliance. Seeking a challenging role to utilize my expertise to enhance the overall efficiency of the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MAXIMUS
04.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Administrative Assistant
Intertek Testing Services
07.2022 - 01.2023
- Maintained confidential information and ensured its accuracy by developing and managing organized filing systems, resulting in streamlined access to critical data for 10+ team members
- Provided exceptional administrative support to staff members, performing data entry and other tasks as needed, resulting in increased team productivity and efficiency
- Utilized advanced skills in the Microsoft Office Suite to create and revise documents and presentations with meticulous attention to detail and accuracy, resulting in increased quality and consistency of deliverables
Administrative Assistant/Service Representative
Linden Bulk Transportation Co.
05.2021 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Dispatcher / Office Administrator
Hooper's Delivery
01.2020 - 12.2020
- Managed schedules, appointments, and correspondence for staff and management while providing administrative support, including scheduling appointments, handling correspondence, and coordinating meetings
- Coordinated with other departments within the organization to ensure effective communication and coordination, while managing budgets, tracking expenses, and preparing financial reports
- Assigned delivery orders to drivers based on designated routes and driver locations, while coordinating with drivers, customers, and other departments to ensure timely and efficient delivery operations
- Monitored the dispatch board for unscheduled delays, hazards, or other issues that may impact the delivery schedule and took appropriate actions to mitigate them
- Tracked and updated delivery statuses and driver locations in real-time using GPS and other software tools, while communicating with drivers using various communication channels such as phone, text, or radio to provide instructions, updates, or alerts
- Resolved delivery issues and customer complaints promptly and effectively, while maintaining accurate records of delivery orders, driver logs, and other operational data
- Planned and coordinated delivery schedules and routes to optimize efficiency and reduce costs while collaborating with other departments such as sales, customer service, and logistics to ensure seamless delivery operations
Education
High School Diploma -
St. James High School
Skills
- File management
- Data entry
- Microsoft Office Suite
- Telephone screening
- Hardware and software installation and configuration
- Microsoft Outlook
- Customer service
- Order management
- Document Control
Certification
- Transportation Worker Identification Credential (TWIC)
- Occupational Safety and Health Administration (OSHA)
Corecompetencies
Confidentiality maintenance, File management, Data entry, Microsoft Office Suite, Procurement, Telephone screening, Schedule management, Hardware and software installation and configuration, Routine maintenance, backups, updates, and patches, User account management, Technical analysis, Process improvement, Customer service, Order management, Policy compliance, Issue resolution, Route planning, Cost optimization.
Timeline
Customer Service Representative
MAXIMUS
04.2023 - 07.2024
Administrative Assistant
Intertek Testing Services
07.2022 - 01.2023
Administrative Assistant/Service Representative
Linden Bulk Transportation Co.
05.2021 - 12.2021
Dispatcher / Office Administrator
Hooper's Delivery
01.2020 - 12.2020
High School Diploma -
St. James High School
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