Keirsten O'Rourke
Lakewood
Summary
Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Micro Internship
Alexis Pernice
05.2024 - Current
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained valuable insights into local real estate trends by attending industry seminars and conferences regularly.
- Developed marketing materials to attract potential tenants, increasing property visibility.
Server
Betts
07.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Receptionist
Gaia Nail Lounge
05.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly.
Server
Spots Rolling Bean Coffee Co.
05.2023 - 08.2023
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
- Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
Customer Service
Tiger Blendz
08.2019 - 01.2023
- Answered questions about store policies and concerns to exceed customer experiences
- Educated customers in promotions to enhance sales
- Performed shift change tasks each day to keep store efficient and neat.
City of Bucyrus – Lifeguard Assistant Manager
04.2020 - 08.2020
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills
- Operated, cleaned, and maintained pool operating equipment, including water filtrations and water intake and outlet systems.
City of Bucyrus - Lifeguard
05.2017 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
Education
Marketing
Cleveland State University
12.2024
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Multitasking and Organization
- Interpersonal and Social Skills
Timeline
Micro Internship
Alexis Pernice
05.2024 - Current
Server
Betts
07.2023 - 06.2024
Server
Spots Rolling Bean Coffee Co.
05.2023 - 08.2023
Receptionist
Gaia Nail Lounge
05.2022 - 09.2023
City of Bucyrus – Lifeguard Assistant Manager
04.2020 - 08.2020
Customer Service
Tiger Blendz
08.2019 - 01.2023
City of Bucyrus - Lifeguard
05.2017 - 08.2020
Marketing
Cleveland State University
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