Keirstin Cisneros
Las Vegas,NV
Summary
Client manger demonstrating nine years of experience providing client focus relations in a high paced environment. Proven leadership abilities through exceptional clientele experience while driving sales and optimizing team talent. Goal oriented with high focus on client satisfaction and maintaining client relationships.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager Teams & Opertations
Victoria's Secret
02.2023 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and associate productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clientele.
- Utilized knowledge of company products and services make recommendations and up-sell items according to client needs.
- Created mangers and associates weekly schedules according to staff availability, payroll guidance & sale goal projections.
- Completed and conducted interviews for job candidates to achieve hiring needs as well create training programs for associates.
- Completed performance reviews to track overall progress, delivered NRI's on performance needs of improvements.
- Maintained proper product levels and inventory controls for merchandise. Organized backroom to facilitate effective ordering, receiving and processing of stock rotations.
- Rotated merchandise and displays to feature new product highlights and promotions.
- Promoted team collaboration,performance and efficiency by fostering healthy environments focused on mutual success.
VSL Function Manger
Victoria's Secret
07.2022 - 02.2023
- Coached and managed team of over 30 on productivity strategies to accomplish sales goals.
- Managed and supervised administrative and daily operations, complying with policies and regulations.
- Devised creative solutions to critical client and user needs.
- Facilitated workshops and conducted over one-on-one training to educate team members. Collaborated with managers to determine department's short and long-term hiring needs And creating realistic planning to impact goals/ improvement. Interviewed, hired and mentored over new personnel and oversaw all staffing operations. Recruited and hired over 10 top-level talent personnel to add value and expertise to sales team.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Expanded cross-brand collaboration across 5 departments on priorities, functions and common goals.
- Controlled cost and optimized budgets for payroll, staffing, company projects & inventory management.
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
Beauty Brand Leader
Victoria's Secret
08.2021 - 07.2022
- Demonstrating company values with excelling in sale performance and creating customer retention.
- Promoted from supervisor to functional manger/ beauty brand leader within one month time frame due to proven results
- Managed team with genuine customer connections and meeting sales goals to impact metrics daily.
- Development of over 10 team members to their next career steps through clear development plans.
- Led onboarding with training new team members to company standards and policies
- Performed and delivered coaching/ corrective touch bases with team to improve skillsets.
- Processed and maintained payroll, employment forms, I-9's, & delivered performance reviews and created course of action plans for direct improvement of associates.
- Lead and executed multiple planograms to brand standards with LVS completion.
- Pace setter results through company recognition weekly to drive monthly results.
- Reviewed and evaluated business results and trends weekly to create sale strategies to execute.
- Streamlined inventory management to eliminate need for stock replenishment.
- Wrote weekly reports for brand results for store manager and reported performance plans to likewise management to impact metrics.
- Executed marketing changes and updates daily to support business results to impact daily metrics and overall sale goals.
- Worked with brand leaders monthly company wide in support of business retention and development of best business practices.
- Handled daily customer inquiries, answered questions, and resolved problems in timely manner.
- Accurately tracked customer orders as well as identi ed and resolved any issues during order execution.
- Created team culture of exceeding customer experience expectations, while also exceeding all company performance goals and standards.
- Managed team of associates and supervisors to uphold standard and maintain inclusive work environment.
- Created and managed budgets to maximize brand reach and engagement.
Sales Specialist
Victoria's Secret
11.2015 - 08.2021
- Trained associates on company's products, procedures, customer service experience and selling techniques.
- Communicated with customers daily, provided friendly and courteous service.
- Met and exceed personal sale goals that were given daily and tracked progress accordingly with team to met store sales goals weekly
- Handled customer inquiries, answered questions, and resolved problems in timely manner.
- Took part in company leadership conference in to 2018 to take innovative sale ideas back to teach stores to impact company growth
- Completed company's AIC program for top talent for next leadership roles.
Operations Manager
Ross Dress For Less
08.2011 - 11.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reorganized sales floor to meet company direction changes.
- Managed team of 10 associates daily in shipment process daily to meet daily execution.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised and directed all merchandising and shipment processing.
- Maintained established merchandising standards, including windows, sales floor and promotional showcases.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
No Degree - Psychology/ Science
Utah Valley State College
Orem, UT01.2012
High School Diploma -
Westlake High School
Saratoga Springs, UT05.2011
Skills
- Sales expertise & Client relations
- Teamwork and Collaboration
- Flexible and Adaptable
- Training and Mentoring
- Inventory Merchandising
- Sales Strategies
Timeline
Customer Experience Manager Teams & Opertations
Victoria's Secret
02.2023 - Current
VSL Function Manger
Victoria's Secret
07.2022 - 02.2023
Beauty Brand Leader
Victoria's Secret
08.2021 - 07.2022
Sales Specialist
Victoria's Secret
11.2015 - 08.2021
Operations Manager
Ross Dress For Less
08.2011 - 11.2015
No Degree - Psychology/ Science
Utah Valley State College
High School Diploma -
Westlake High School
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