Keiry Madera
Warwick,United States
Summary
Versatile and results-driven professional with extensive experience in property and facilities management, notably with Ocean State Job Lot. Excelled in business analysis, project management, and leadership, achieving significant operational efficiencies and tenant satisfaction. Skilled in negotiation and Microsoft Office, adept at driving revenue growth and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store/ Commercial Maintenace Manager
Ocean State Job Lot
North Kingstown, US
04.2024 - Current
- Coordinated and oversaw the maintenance and repair of all facilities, including electrical, plumbing, HVAC systems, and general building maintenance
- Developed and implemented a preventive maintenance program to ensure optimal functioning of equipment and minimize downtime
- Managed vendor relationships for facility repairs and negotiated contracts to ensure cost-effective services
- Maintained accurate records of all maintenance activities, including work orders, repairs performed, and equipment inventory
- Collaborated with cross-functional teams to plan and execute facility improvement projects within budgetary constraints
- Collaborated with procurement department to source necessary supplies/equipment at competitive prices without compromising quality or service levels
- Coordinated with external contractors/vendors during major renovations or construction projects
- Developed comprehensive training programs for new hires on facility policies/procedures
- Managed budgets related to facilities maintenance activities including forecasting expenses accurately
- Served as point-of-contact for all facilities-related inquiries and requests from employees, addressing issues promptly
- Collaborated with finance department to develop accurate budget forecasts for ongoing maintenance expenses
- Manage a staff of 6 employees
Property Manager
Chestnut Hill Realty
01.2020 - Current
- Manage over 300 residential apartments, generating $11 million in revenue a year
- Review and approve incoming residential applications
- Oversee lease up of newly renovated buildings
- Manage occupied buildings, actively going through renovations, including units, heating systems, plumbing updates, and other items associated with rehabbing.
- Oversee and coordinate capital improvement plans
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
- Conducted market analysis to set competitive rental rates, contributing to increased property revenue and market competitiveness
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
- Manage a staff of 5 employees
US MIlitary
United States Army
Brockton, US
03.2017 - 03.2023
- Supervised Ensured appropriate emergency precautions to prevent harm
- Act in accordance with all US Army policies, procedures, and standards
- Recognized as Soldier of the Month and Iron Soldier
- Conducted regular inspections to ensure compliance with military regulations and standards
- Mentored junior officers on leadership principles and effective decision-making strategies
Business Analyst
K and M Associates
Providence, US
08.2018 - 09.2020
- Conducted weekly, monthly, quarterly, and annual sales and product mix forecasting and analysis for 3 major lines of business including Specialty Retail, Direct and Large Retail for Senior Management and the Board of Directors
- Prepared and administered annual sales budgets up to $100M for Specialty Retail, expense and capital budgets, and monthly sales and product forecasts
- Contributed to annual and monthly business planning
- Conducted in-depth analysis of business processes, identifying areas for improvement and recommending solutions
- Utilized data visualization tools to create comprehensive reports and dashboards for senior management
- Performed data mining and statistical analysis to identify trends, patterns, and insights that drove strategic decision-making
- Drove continuous improvement initiatives by analyzing existing workflows/processes/systems for efficiency gains
- Performed gap analysis to identify discrepancies between current state processes/systems and desired future state
- Conducted cost-benefit analysis for proposed system enhancements/changes providing insights into potential ROI
- Investigated root causes behind system issues/errors collaborating with IT teams/vendors on timely resolution/mitigation strategies
Assistant Property Manager
Ferland Property Management
Woonsocket, US
01.2016 - 08.2018
- Assisted property manager in overseeing daily operations of residential and commercial properties
- Handled tenant inquiries, complaints, and maintenance requests promptly and professionally
- Conducted regular property inspections to ensure compliance with safety regulations and identify maintenance needs
- Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently
- Coordinated vendor relationships for repairs, maintenance services, landscaping, pest control etc
- Performed regular market research to stay updated on rental rates in the area and make pricing recommendations accordingly
- Maintained positive relationships with tenants through effective communication channels
Store Manager
Abercrombie and Fitch
Providence, US
01.2015 - 01.2016
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Managed a team of 6 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Coordinated with corporate headquarters on product assortment decisions based on local market demands
- Hired and monitored professional development of employees
- Ensured accuracy in processing financial transactions
- Promoted to Store Manager
Behavioral Specialist
Stevens Treatment Programs
Swansea, US
01.2012 - 01.2015
- Provided direct support and guidance to individuals with behavioral challenges, promoting positive behavior and enhancing their quality of life
- Implemented evidence-based strategies and techniques to address challenging behaviors, such as functional behavior assessments, positive reinforcement, and social skills training
- Collaborated with interdisciplinary teams including psychologists, therapists, educators, and family members to develop comprehensive treatment plans
- Supported individuals in developing coping mechanisms and alternative behaviors to manage stressors or triggers effectively
- Maintained accurate documentation of client interactions, progress notes, incident reports, and other required records in compliance with regulatory standards
- Facilitated group therapy sessions focused on improving social skills development among children diagnosed with autism spectrum disorder
Education
Bachelor of Science - Criminal Justice and Legal Studies
Anna Maria College
Paxton, MA01.2015
Bachelor's degree - ROTC
Providence College
Providence, RISkills
- Landlord-tenant law
- Negotiation
- Section 8
- Business Analysis
- Social media management
- Leadership
- PowerPoint
- Organizational skills
- Microsoft Excel
- MS Office
- Property leasing
- Microsoft Office
- LIHTC
- Excel
- Customer service
- Time management
- Fair Housing regulations
- Project management
- Yardi
- Property management
- Analysis skills
- Detail oriented
- Microsoft Word
- Budgeting
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Data Science Certificate, 03/01/19, Present
- CPR Certification
Military Service
United States Army, United States, SPC, 03/01/17, 03/31/23
Languages
Spanish
Native/ Bilingual
Timeline
Store/ Commercial Maintenace Manager
Ocean State Job Lot
04.2024 - Current
Property Manager
Chestnut Hill Realty
01.2020 - Current
Business Analyst
K and M Associates
08.2018 - 09.2020
US MIlitary
United States Army
03.2017 - 03.2023
Assistant Property Manager
Ferland Property Management
01.2016 - 08.2018
Store Manager
Abercrombie and Fitch
01.2015 - 01.2016
Behavioral Specialist
Stevens Treatment Programs
01.2012 - 01.2015
Bachelor of Science - Criminal Justice and Legal Studies
Anna Maria College
Bachelor's degree - ROTC
Providence College
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