Keiry Sanchez
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Collections Specialist
Accenture
10.2024 - Current
- Experienced in managing credit card collections for businesses with outstanding balances.
- Negotiated payment plans and resolving disputes to ensure timely debt recovery.
- Adept at analyzing account histories and identifying issues to implement effective solutions.
- Strong communicator focused on building relationships and providing excellent client service.
- Collaborated with internal teams to achieve collection goals and improve financial accountability.
Business Operations Associate
Accenture
07.2023 - 11.2024
- Created and distributed accurate reports on time to support stakeholders.
- Solved complex problems by improving processes and encouraging team collaboration.
- Managed cross-functional teams to complete projects successfully and improve client satisfaction.
- Played a key role in a bank transition after acquiring another bank, ensuring smooth integration of systems and processes.
- Led online training sessions to help banking clients use new system features effectively.
- Updated client documents to meet regulations and align with the new banking platform.
- Guided clients through government benefit applications, eligibility checks, and issue resolution.
- Investigated and resolved benefit-related issues by working with agencies and providing clear support to clients.
Client Service Representative
Accenture
11.2021 - 04.2023
- Provided dedicated support for a client's fundraising operations through chat services, assisting donors and event participants with inquiries related to payments, transactions, and event details. Ensured a seamless experience by addressing concerns and facilitating prompt resolutions.
- Conducted thorough reviews of payment activities, flagged suspicious transactions, and escalated issues to appropriate teams for further investigation. Maintained detailed records of all interactions and issues for accurate tracking and reporting.
Teller/Associate Banker
BBVA
01.2018 - 05.2021
- Provided excellent service by handling account inquiries, processing transactions, and assisting with account management.
- Accurately processed deposits, withdrawals, and transfers, and managed cash with precision.
- Promoted and cross-sold banking products, including savings accounts and credit cards, based on customer needs.
- Ensured adherence to banking regulations and internal policies to maintain security and prevent fraud.
- Assisted clients with account openings, closings, and financial advice, directing complex queries to specialists when needed.
Emergency Department Scribe
ProScribe
08.2017 - 05.2019
- Documented patient encounters in real-time during medical consultations.
- Recorded patient histories, physical exams, and treatment plans.
- Assisted healthcare providers with charting and documentation tasks.
- Ensured compliance with regulatory and documentation guidelines.
- Maintained patient confidentiality and adhered to HIPAA regulations.
Education
No Degree - Biology
The University of Texas Rio Grande Valley
Edinburg, TXHigh School Diploma -
McAllen Memorial High School
McAllen05-2015
Skills
- Retail Banking
- Salesforce CRM
- Workspace Management
- Problem Solving
- Communication Skills
- Presentation Skills
- Time Management
- Helpdesk
- Customer Service
- Collections
- Outbound calling
- Microsoft office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Specialist
Accenture
10.2024 - Current
Business Operations Associate
Accenture
07.2023 - 11.2024
Client Service Representative
Accenture
11.2021 - 04.2023
Teller/Associate Banker
BBVA
01.2018 - 05.2021
Emergency Department Scribe
ProScribe
08.2017 - 05.2019
No Degree - Biology
The University of Texas Rio Grande Valley
High School Diploma -
McAllen Memorial High School
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