Keisa Chapel
Phoenix
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Senior Customer Service
Bank of America
04.2024 - Current
- Providing Empathy and excellent customer service to each caller assisting with closing clients deceased loved one estate.
- Working closely with attorney closing estate.
- Accountable for managing and settling the larger, more complex estate and/or terminating trusts. Providing expertise and knowledge.
- Taking ownership of each tasks given assuring the Settlement, as well as monitor progress and approved completed estate /trust closure.
Transaction Manger
STOA Realty, LLC
05.2022 - 03.2023
- Handle both residential and commercial property transactions for buyers and sellers.
- Participates in weekly networking events, provides open houses for sellers, escorts potential buyers to properties that match their needs, creates legal documents (contracts, lease agreements, deeds, etc.) and constant.
- Continuous education to stay abreast with local and national real estate market trends.
- Managed all sales representatives and managed sales floor activities.
Disclosure Specialist
Intercontinental Capital Group
01.2019 - 02.2022
- Maintained the pipeline while consistently meeting team goals on a monthly basis.
- Created spreadsheets and coordinated weekly team meetings.
- Followed strict housing guidelines for Fannie Mae, Freddie Mac, VA, and HUD, including attending workshops and seminars via Skype.
- Assisted with training new hires.
- Sent new and revised closing disclosures and loan estimates to clients.
- Reviewed first and final loan estimates and closing disclosures for accuracy.
Executive Client Care Specialist
Quicken Loans
10.2012 - 12.2018
- Assisted clients with closing their refinance and purchase loans, ensuring a smooth and efficient process.
- Requested necessary documents from underwriting to facilitate loan closures.
- Provided excellent customer service, addressing client inquiries and concerns promptly.
- Maintained a pipeline of 150 clients monthly, consistently meeting monthly closing goals.
- Built trusted relationships with clients, gaining their trust to close loans in a timely manner.
Education
Associate of Arts - Computer Information Systems
Maricopa Community College System
AZSkills
- Customer service
- Project management
- Data analysis
- Real estate transactions
- Legal documentation
- Client relations
- Remote office availability
Timeline
Senior Customer Service
Bank of America
04.2024 - Current
Transaction Manger
STOA Realty, LLC
05.2022 - 03.2023
Disclosure Specialist
Intercontinental Capital Group
01.2019 - 02.2022
Executive Client Care Specialist
Quicken Loans
10.2012 - 12.2018
Associate of Arts - Computer Information Systems
Maricopa Community College System
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