Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisa Robinson

Troy,AL

Summary

Reliable professional with a background in customer service, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

5
5
years of professional experience

Work History

Cashier

Flash Market
Troy , AL
03.2025 - Current
  • Helped with purchases and signed customers up for rewards program.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Collected payments and provided accurate change.
  • Stocked shelves with merchandise when needed.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Amazon Ambassador

Amazon.com Services
Montgomery , AL
11.2022 - 03.2025
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified management.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained professionality and efficiency while working closely with leadership.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Created and offered additional materials to enhance training.
  • Recommended changes or improvements in existing training processes as needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Medical Scribe

Scribe America
08.2021 - 11.2022
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Accepted dictated notes and produced professional documents with outlined information.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Utilized various EMR systems with proficiency, adapting to new technologies as required.
  • Transcribed audio recordings of medical consultations into comprehensive written documents.
  • Monitored and updated patients' electronic health records (EHR) to reflect current diagnoses and treatments.
  • Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
  • Managed and organized medical documents to ensure easy access for healthcare providers.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Facilitated communication between medical staff by conveying critical patient information.
  • Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.

Cashier Team Lead

Country Cone
Highland Home, Alabama
01.2020 - 08.2021
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used proper techniques to prepare food and ingredients.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Processed payments promptly for customers to exceed productivity standards.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Education

High School Diploma -

Highland Home School
Highland Home, AL
05.2020

Skills

  • Work Independently
  • Planning and Coordination
  • Time Management
  • Customer Service
  • Data Accuracy
  • Cash Register Operation
  • Employee Training
  • Team Leadership
  • Time Management
  • Data Entry
  • Feedback Delivery
  • Teamwork and Collaboration

Timeline

Cashier

Flash Market
03.2025 - Current

Amazon Ambassador

Amazon.com Services
11.2022 - 03.2025

Medical Scribe

Scribe America
08.2021 - 11.2022

Cashier Team Lead

Country Cone
01.2020 - 08.2021

High School Diploma -

Highland Home School

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Keisa Robinson