Keisha Ann
Los Angeles,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Allied Universal Security Services
Arizona City, Arizona
09.2020 - 07.2024
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Surveillance Operator
Kelly's Services
04.2017 - 08.2020
- Responded promptly to requests for additional information regarding a particular incident or event captured on camera.
- Provided assistance during emergency situations such as fire alarms, medical emergencies.
- Analyzed data collected from various sources including CCTV footage, alarm systems, access control systems.
Education
Gal College
05-2023
Skills
- Account updating
- Data Collection
- Complaint resolution
- Inbound and Outbound Calling
- Incident Reporting
- Customer Assistance
- Teamwork and Collaboration
- Quick Learner
Timeline
Customer Service Representative
Allied Universal Security Services
09.2020 - 07.2024
Surveillance Operator
Kelly's Services
04.2017 - 08.2020
Gal College
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