Keisha Armour
Norristown,PA
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Experienced collaborating and individually working remotely.
Overview
14
14
years of professional experience
Work History
Paraprofessional Teacher
General Healthcare Resources Inc.
10.2021 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior, and social skills to lead teacher.
- Supervised students on field trips for safety and proper behavior in public settings.
Insurance Verification Specialist
Wills Eye Physicians
10.2020 - 10.2021
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate, current insurance policy information.
- Posted payments to accounts and maintained records.
Insurance Verification Specialist
Azura Vascular Care
07.2019 - 10.2020
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Customer Service Representative
GeoBlue
01.2019 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Insurance Verification Specialist
Cardiology Consultants Of Philadelphia
11.2017 - 07.2019
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate, current insurance policy information.
- Generated reports to track insurance verifications and claim progress.
- Established and maintained relationships with insurance providers for productive communications.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
Office Manager
Oasis Interventional Spine Care
03.2015 - 11.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
Insurance Verification Specialist
Cardionet
01.2010 - 07.2014
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Education
Associate of Applied Science - Healthcare Management And Medical Coding
Montgomery County Community College
Blue Bell, PA08.2024
Skills
- Collaborative Relationships
- Financial Clearance Management
- Customer Database Systems
- Account Maintenance
- Data Entry Software
- Adaptable and Flexible
- Appropriate Age Group Experience
- Conflict Resolution Techniques
- Calm and Patient Demeanor
- Group Classes
- Grading and Reviewing Student Work
- Lesson Planning and Preparation
- Special Education
- IEP Familiarity
- Crisis Management
- Social Integration
- Skill-Building Support
- Teacher Assistance
- First Aid and CPR Certified
- Multicultural Awareness
- Computer Skills
- Tutoring and Mentoring
- Creating Visual Displays
- Reading and Writing Support
- Student Health and Safety
- Behavior Management
- Mathematics Instruction
- Active Listening
- Account Management
- Credit Card Payment Processing
- Staff Training
- Microsoft Excel
- Microsoft Word
- Order Fulfillment
- Retail Sales Customer Service
- Customer Relations
- Microsoft PowerPoint
- Sales Expertise
- Time Management
- Problem-Solving Ability
- Order and Refund Processing
- Google Docs
- Adobe Systems Adobe Acrobat
- Handheld Computer Device Software
- Microsoft Access
- Microsoft Outlook
- Office Equipment Proficiency
- Schedule Mastery
- Understanding Customer Needs
- Quality Control
- Critical Thinking
- Medical Condition Coding Software
- IBM Notes
- Call Triaging
- Multi-Line Telephone Operation
- Document and Records Management
- Medical Terminology Knowledge
- Clerical Support
- Administrative Support
- ADP Workforce Now
- Reading Comprehension
- Microsoft Internet Explorer
- Microsoft Windows
- Prioritization
- Grammar
- Research
- YouTube
- McAfee
- Speaking
Timeline
Paraprofessional Teacher
General Healthcare Resources Inc.
10.2021 - Current
Insurance Verification Specialist
Wills Eye Physicians
10.2020 - 10.2021
Insurance Verification Specialist
Azura Vascular Care
07.2019 - 10.2020
Customer Service Representative
GeoBlue
01.2019 - 07.2019
Insurance Verification Specialist
Cardiology Consultants Of Philadelphia
11.2017 - 07.2019
Office Manager
Oasis Interventional Spine Care
03.2015 - 11.2017
Insurance Verification Specialist
Cardionet
01.2010 - 07.2014
Associate of Applied Science - Healthcare Management And Medical Coding
Montgomery County Community College
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